Introduction
We are seeking a proactive and detail‑oriented Marketplace Coordinator – E‑commerce to join our dynamic team. This role is ideal for individuals who are fluent in Mandarin, understand the intricacies of online marketplace platforms, and thrive in a collaborative environment. As a key liaison between our product catalog, sellers, and customers, you will help drive sales growth and ensure a seamless shopping experience across multiple digital channels.
Responsibilities
- Manage product listings on major marketplace platforms (e.g., Lazada, Shopee, Tmall) ensuring accurate titles, descriptions, images, and pricing.
- Monitor daily sales performance, inventory levels, and fulfillment metrics, taking corrective actions when thresholds are breached.
- Communicate with vendors and internal stakeholders in Mandarin and Indonesian to resolve listing issues, negotiate promotions, and coordinate stock replenishment.
- Develop and execute marketplace marketing campaigns, including flash sales, coupons, and banner placements, to boost visibility and conversion rates.
- Analyze marketplace data and generate weekly reports that highlight trends, competitor activities, and opportunities for optimization.
- Collaborate closely with the logistics, customer service, and finance teams to ensure order accuracy, timely shipping, and smooth returns processing.
- Stay up‑to‑date with marketplace policy changes, new feature releases, and industry best practices, recommending process improvements to senior management.
- Provide training and support to junior staff on marketplace tools and Mandarin communication protocols.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent; a degree in Business, Marketing, or a related field is a plus.
- Fluency in Mandarin (reading, writing, and speaking) is essential; additional language skills are advantageous.
- Solid understanding of major e‑commerce marketplace features, advertising tools, and seller dashboards.
- Strong teamwork orientation with the ability to collaborate across functional departments.
- Excellent communication skills, both written and verbal, in Mandarin and Indonesian.
- Basic computer literacy, including proficiency with MS Office, spreadsheet analysis, and e‑commerce management software.
- No prior experience required; fresh graduates and candidates with up to 2 years of related experience are encouraged to apply.
- Willingness to work in a mess (company‑provided accommodation) if needed.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Company‑provided mess accommodation or housing allowance for eligible employees.
- Professional development programs, including language courses and e‑commerce certifications.
- Paid annual leave, sick leave, and public holiday entitlements.
- Opportunities for career advancement within a fast‑growing e‑commerce organization.
- Friendly, multicultural work environment that values diversity and inclusion.
About Company
Our company is a leading player in the Southeast Asian e‑commerce landscape, operating a portfolio of online stores and marketplace partnerships that serve millions of customers annually. We pride ourselves on leveraging technology, data‑driven insights, and a customer‑first mindset to deliver exceptional shopping experiences. By joining our team, you will become part of a forward‑thinking organization that invests in its people, encourages innovation, and aims to set new standards in digital retail.
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