Introduction
The Regional Relationship Officer (RRO) for the Balaraja area (Jabodetabekser) is a pivotal front‑line position within our multifinance organization. As a trusted liaison between the company and both existing and prospective customers, the RRO drives product awareness, facilitates credit applications, and ensures a seamless experience throughout the sales cycle. This role is ideal for a motivated, detail‑oriented professional who thrives in a fast‑paced, customer‑centric environment and is eager to contribute to the growth of our financial services portfolio across the Greater Jakarta region.
Responsibilities
- Promote and sell a range of multifinance products—including vehicle loans, equipment leasing, and consumer credit—to existing clients and new prospects.
- Generate orders through various distribution channels by conducting market outreach, cold calling, and attending networking events.
- Collect initial customer data, verify identification, and assemble all required documentation for credit applications.
- Coordinate with the underwriting team to track the progress of each application, ensuring timely follow‑up and clear communication of credit decisions.
- Inform dealers and customers about approval status, repayment schedules, due dates, and payment locations, providing guidance on any required actions.
- Maintain accurate records in the CRM system, updating customer profiles, transaction histories, and interaction notes.
- Monitor delinquency trends, proactively reach out to customers with upcoming due dates, and suggest suitable repayment solutions.
- Collaborate with marketing and product development teams to relay market feedback, identify emerging customer needs, and suggest product enhancements.
- Participate in weekly sales meetings, presenting performance metrics, pipeline status, and strategic recommendations.
- Uphold compliance with internal policies and regulatory standards, ensuring all documentation meets legal and audit requirements.
Requirements
- Minimum education: D3/D4 (Associate degree) in Business, Finance, or a related field.
- Age: 29 years maximum at the time of application.
- Gender: Female (as specified) – however, all qualified candidates will be considered under equal opportunity policies.
- Valid driver’s license (SIM C) and personal vehicle for field visits.
- Strong understanding of multifinance business processes, including credit assessment and loan servicing.
- Excellent communication and negotiation skills; ability to build trust with dealers, customers, and internal stakeholders.
- Proficiency with communication tools (phone, email, messaging apps) and marketing platforms (brochures, digital media).
- Quick adaptation to changing market conditions and product updates.
- Prior experience in sales or marketing is a distinct advantage, though fresh graduates with a strong drive are welcome.
- Commitment to a Monday‑Saturday work schedule, 08:00‑16:00, with occasional weekend events as needed.
Benefits
- Competitive base salary with performance‑based incentives and commissions.
- Comprehensive health insurance covering medical, dental, and vision.
- Company‑provided mobile phone and laptop for work‑related activities.
- Fuel allowance and vehicle maintenance support for field travel.
- Professional development programs, including sales training, financial product certification, and leadership workshops.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Employee recognition awards and team‑building events.
- Opportunity for career advancement within a rapidly expanding regional network.
About Company
We are a leading multifinance institution operating across Indonesia, dedicated to providing flexible financing solutions for individuals and businesses. Our portfolio encompasses automotive loans, equipment leasing, consumer credit, and small‑business financing, all backed by robust risk‑management practices and a customer‑first philosophy. With a strong presence in the Jabodetabek area, we pride ourselves on innovative product design, digital integration, and a culture that empowers employees to deliver exceptional service. Join us and become part of a dynamic team that drives financial inclusion and growth throughout the region.
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