Introduction
Adira Finance, a leading multifinance institution in Indonesia, is seeking a dedicated Remedial Officer to join its Pacitan branch. This role is pivotal in ensuring the timely collection of overdue accounts receivable (A/R) and supporting the company’s commitment to financial health and customer satisfaction. The position is open to candidates with a minimum education of SMA/SMK or higher, and we welcome fresh graduates who demonstrate the right attitude and potential.
The successful candidate will work Monday through Saturday, from 08:00 to 16:00, in a collaborative office environment. If you are a results‑driven professional with strong interpersonal skills, a keen eye for detail, and a passion for problem‑solving, this opportunity offers a solid platform to develop your career in the financial services sector.
Responsibilities
- Manage and oversee the full cycle of overdue receivables, ensuring all collections are processed accurately and on schedule.
- Conduct proactive follow‑up calls and correspondence with customers to negotiate repayment plans and resolve disputes.
- Analyze aging reports, identify high‑risk accounts, and develop targeted strategies to reduce delinquency ratios.
- Collaborate closely with sales, credit, and legal teams to align collection activities with overall business objectives.
- Maintain detailed records of all collection activities in the company’s CRM system, ensuring data integrity and compliance with internal policies.
- Prepare regular performance reports for senior management, highlighting key metrics such as recovery rates, days sales outstanding (DSO), and forecasted cash flow.
- Stay updated on regulatory changes affecting the multifinance industry and incorporate best practices into daily operations.
- Participate in continuous improvement initiatives, suggesting process enhancements that increase efficiency and customer satisfaction.
Requirements
- Minimum education: D3/S1 in any discipline; high school (SMA/SMK) graduates are also considered if they demonstrate strong aptitude.
- Age: No strict upper limit, but candidates should ideally be under 30 years old.
- Experience: 0–1 year of relevant experience; prior work in collections or a multifinance environment is a strong advantage.
- Solid understanding of multifinance business processes and a clear orientation toward achieving targets.
- Excellent interpersonal and communication skills, with proven negotiation abilities.
- High level of integrity, resilience, meticulousness, and honesty.
- Proficiency in basic computer applications (MS Office, CRM tools) and the ability to adapt quickly to new software.
- Gender: Open to all genders.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Professional development programs, including training on credit risk, negotiation techniques, and financial regulations.
- Career progression pathways within Adira Finance’s regional and national network.
- Employee assistance program and wellness initiatives to support work‑life balance.
- Transportation allowance or company‑provided shuttle service for the Pacitan office.
About Company
Adira Finance is one of Indonesia’s most trusted non‑bank financial service providers, offering a wide range of products such as consumer loans, vehicle financing, and micro‑enterprise credit. With a strong focus on digital transformation and customer‑centric solutions, the company has built a robust network of branches across the archipelago. Adira Finance prides itself on fostering a culture of integrity, innovation, and continuous learning, empowering its employees to deliver exceptional service while driving sustainable growth.
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