Introduction
We are a fast‑growing retail chain specializing in premium mobile devices, with a focus on the iPhone ecosystem. To sustain our expansion and maintain an exceptional customer experience, we are seeking a dynamic Manajer Operasional Toko Retail (Retail Store Operations Manager). This role is ideal for ambitious individuals who thrive in a vibrant, tech‑savvy environment and are eager to develop a career path that can lead to senior management positions within the retail industry.
Responsibilities
- Oversee daily store operations from Monday to Saturday, ensuring that opening and closing procedures are executed flawlessly.
- Manage inventory levels of iPhone models and accessories, coordinating with the central warehouse to prevent stock‑outs or overstock situations.
- Lead, coach, and schedule a team of sales associates and junior technicians, fostering a culture of high performance and customer‑centric service.
- Monitor key performance indicators (KPIs) such as sales per square meter, conversion rates, and average transaction value, and implement corrective actions when targets are not met.
- Maintain visual merchandising standards that align with brand guidelines, ensuring that product displays are attractive and informative.
- Handle customer escalations with professionalism, turning potential complaints into opportunities for loyalty building.
- Collaborate with marketing to execute promotional campaigns, product launches, and in‑store events that drive foot traffic.
- Prepare regular operational reports for regional management, highlighting sales trends, staffing needs, and operational challenges.
- Ensure compliance with health, safety, and security policies, including loss prevention measures.
- Continuously seek process improvements to increase efficiency, reduce waste, and enhance the overall shopping experience.
Requirements
- Male or female candidates aged 18‑25 years old.
- Minimum education: SMA/SMK or equivalent.
- Demonstrated good attitude and strong work ethic.
- Familiarity with iPhone products, specifications, and troubleshooting basics.
- Zero tolerance for any form of gambling or related activities.
- High motivation to learn, with a clear desire to grow within the retail sector.
- Prior experience in retail or a related field is advantageous, though fresh graduates with the right mindset are welcome.
- Excellent communication and interpersonal skills, capable of leading a diverse team.
- Proficiency with store management systems and basic data analysis.
- Ability to work flexible hours, including occasional overtime during promotional periods.
Benefits
- Competitive base salary with performance‑based bonuses and incentives.
- Comprehensive training program that includes free certification to become an iPhone technician.
- Supportive and fun work environment that encourages teamwork and personal growth.
- Opportunities for career advancement into senior store management or regional roles.
- Health insurance and employee discount on all Apple products.
- Paid leave, including annual vacation and sick days.
- Regular team-building activities and recognition programs.
About Company
Our company operates a network of flagship retail stores across major Indonesian cities, offering the latest Apple devices, accessories, and expert repair services. We pride ourselves on delivering an unparalleled in‑store experience, combining knowledgeable staff, cutting‑edge technology, and a welcoming atmosphere. As a forward‑thinking organization, we invest heavily in employee development, believing that our people are the key driver of customer satisfaction and long‑term success.
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