Introduction
We are seeking a dynamic Operational Service Manager to lead our customer service and F&B (Food & Beverage) operations. This role is essential in delivering a seamless hospitality experience, ensuring that every guest feels welcomed, well‑served, and valued. The ideal candidate will bring a blend of practical experience, a passion for hospitality, and a strong desire to grow within a fast‑paced, service‑focused environment.
Responsibilities
- Oversee daily front‑of‑house operations from Monday to Saturday, ensuring service standards are met between 08:00 and 17:00.
- Lead, coach, and motivate a mixed‑gender team, fostering a collaborative atmosphere that encourages learning and continuous improvement.
- Manage customer interactions, promptly resolving complaints and turning challenges into positive experiences.
- Coordinate with kitchen and bar staff to guarantee timely delivery of food and beverage orders, maintaining quality and presentation standards.
- Monitor inventory levels of consumables, liaise with suppliers, and conduct regular stock checks to prevent shortages.
- Implement and enforce health, safety, and hygiene protocols in line with local regulations and industry best practices.
- Analyze service metrics and guest feedback to identify trends, then develop action plans that enhance satisfaction and operational efficiency.
- Schedule staff shifts, manage attendance records, and ensure adequate coverage during peak periods.
- Collaborate with the marketing team to promote special menus, events, and seasonal offers that drive foot traffic.
- Maintain accurate daily reports, including sales figures, labor costs, and incident logs for senior management review.
Requirements
- Minimum education: High school diploma (SMA/SMK) or equivalent.
- At least 6 months of relevant experience in hospitality, preferably within a restaurant, café, or hotel setting.
- Strong understanding of hospitality principles and the ability to apply them in everyday operations.
- Passion for the food & beverage industry and a genuine interest in delivering exceptional guest experiences.
- Professional demeanor with a “no drama” attitude, capable of staying calm under pressure.
- Highly disciplined, punctual, and organized, with a track record of reliable attendance.
- Eagerness to learn, adapt, and embrace new processes or technologies that improve service quality.
- Excellent communication skills, both verbal and written, in Indonesian; English is a plus.
- Ability to work flexible hours, including weekends, while adhering to the specified schedule (08:00‑17:00).
- Gender: Open to all genders; diversity and inclusion are valued.
Benefits
- Competitive base salary with performance‑based bonuses.
- Health insurance coverage for the employee.
- Opportunities for professional development, training workshops, and industry certifications.
- Employee discount on food and beverage items across all company outlets.
- Paid annual leave and sick leave in accordance with Indonesian labor law.
- Supportive work environment that encourages teamwork, creativity, and personal growth.
- Potential for career advancement into senior management roles as the business expands.
About Company
Our company is a rapidly growing hospitality group renowned for delivering memorable dining experiences across multiple locations. We specialize in contemporary F&B concepts that blend local flavors with modern culinary techniques. Committed to excellence, we invest heavily in staff development and uphold the highest standards of service, safety, and sustainability. Joining our team means becoming part of a vibrant culture that values innovation, respect, and a shared passion for hospitality.
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