Introduction
We are seeking a dynamic and results‑driven Supervisor Operasional Restoran (Head of Operations – Offline) to spearhead the expansion of our multi‑store food & beverage (F&B) network in the Greater Jakarta area. The role will be based in Gading Serpong and will report directly to the Chief Operations Officer. If you have a proven track record of managing large teams, optimizing profit & loss statements, and executing successful site selections, we invite you to join a fast‑growing brand that values excellence, innovation, and customer delight.
Responsibilities
- Take full accountability for daily operations across all restaurant outlets, ensuring consistent quality standards, hygiene compliance, and service excellence at every location.
- Oversee and analyze Profit & Loss (P&L) statements and Gross Merchandise Value (GMV), identifying cost‑saving opportunities and driving profitability through strategic operational efficiencies.
- Directly supervise Store Managers (店长), fostering a collaborative environment that aligns store performance with corporate objectives.
- Develop, update, and enforce Standard Operating Procedures (SOPs) covering food safety, customer service, and production workflows to maintain brand consistency.
- Design competitive compensation and benefit packages for the operational team, ensuring motivation and retention of high‑performing staff.
- Lead site selection and coordinate store fit‑outs, from lease negotiations to interior layout, to support rapid market expansion.
- Collaborate closely with the Procurement Partner (采购伙伴) to secure a reliable supply chain of raw materials for all branches.
- Ensure each outlet obtains and maintains necessary permits, operational certifications, and legal registrations.
- Travel regularly between stores for market research, on‑site audits, and hands‑on coaching, supported by a vehicle allowance.
- Act as the primary liaison between corporate headquarters and field staff, translating strategic goals into actionable plans.
Requirements
- Education: Minimum Bachelor’s degree (S1) in Business Administration, Hospitality Management, or a related field.
- Experience: 3–5 years of progressive experience in F&B or retail operations, with at least 2 years managing multi‑store expansion projects.
- Leadership: Demonstrated ability to lead large, cross‑functional teams and develop store managers into effective leaders.
- Technical Skills: Proficiency in P&L analysis, budgeting, SOP development, and site selection processes.
- Communication: Excellent English (written and spoken) and strong interpersonal skills; ability to negotiate compensation and resolve conflicts.
- Adaptability: High tolerance for change, ability to thrive in a fast‑paced environment, and willingness to travel frequently.
- Regulatory Knowledge: Familiarity with local health, safety, and business licensing requirements.
- Personal Traits: Strong strategic mindset, customer‑centric attitude, analytical thinking, and a commitment to continuous improvement.
Benefits
- Competitive base salary with performance‑based bonuses tied to outlet profitability.
- Vehicle allowance for travel between store locations.
- Comprehensive health and dental insurance for you and eligible dependents.
- Professional development budget for certifications, workshops, and industry conferences.
- Paid time off, including annual leave, sick days, and public holidays.
- Employee meal discounts across all brand locations.
- Retirement savings plan (DPK) with company matching contributions.
- Dynamic, multicultural work environment that encourages innovation and career growth.
About Company
Our company is a leading F&B group in Indonesia, operating a portfolio of popular dining concepts across major metropolitan areas. With a focus on quality, sustainability, and memorable guest experiences, we have successfully opened more than 30 outlets in the past three years. Our vision is to become the most trusted and loved restaurant brand in Southeast Asia, driven by a culture that empowers employees, embraces technology, and prioritizes community impact. Joining our team means being part of a forward‑thinking organization that invests in people, celebrates achievements, and continuously pushes the boundaries of what a modern restaurant operation can achieve.
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