Introduction
We are seeking an enthusiastic Waiter – Restaurant Service Specialist to join our vibrant dining team. This front‑of‑house position is essential to delivering a memorable experience for every guest, from casual lunch patrons to celebratory dinner parties. The ideal candidate thrives in a fast‑paced environment, demonstrates a genuine passion for hospitality, and possesses the ability to balance efficiency with a warm, personable service style.
Responsibilities
- Greet guests promptly, escort them to their tables, and present menus with a friendly, professional demeanor.
- Take accurate food and beverage orders, relay them to the kitchen and bar staff, and ensure timely delivery to the table.
- Provide detailed explanations of menu items, including ingredients, preparation methods, and potential allergens, to assist guests in making informed choices.
- Maintain a clean and organized dining area, including setting tables, polishing silverware, and resetting tables after each seating.
- Collaborate closely with kitchen, bar, and fellow service staff to coordinate service flow, manage special requests, and handle high‑volume periods efficiently.
- Monitor guest satisfaction throughout the meal, promptly address concerns, and ensure any issues are resolved to the guest’s complete satisfaction.
- Process payments accurately, issue receipts, and manage cash handling procedures in accordance with company policy.
- Adhere to all health, safety, and sanitation standards, including proper food handling and personal hygiene practices.
- Participate in pre‑shift briefings, share feedback on menu items, and suggest improvements to enhance overall service quality.
Requirements
- Minimum education: High School (SMA/SMK) or equivalent; a bachelor’s degree (S1) is a plus.
- Age: Up to 25 years old, open to all gender identities.
- Strong work ethic and a genuine niat bekerja (desire to work) attitude.
- Attractive, well‑groomed appearance that reflects the restaurant’s brand standards.
- Excellent interpersonal skills with the ability to cooperate effectively within a team.
- Demonstrated capacity to perform under pressure during peak service periods.
- Honesty, integrity, and disciplined work habits.
- Proficiency in food and beverage service techniques, including knowledge of table settings, wine service basics, and guest etiquette.
- Fluent in Bahasa Indonesia; additional language skills are an advantage.
Benefits
- Competitive base salary with performance‑based tips.
- Comprehensive health insurance coverage for employees.
- Paid time off and statutory holidays, with a consistent Monday‑Saturday work schedule (08:00‑17:00).
- Opportunities for professional development, including on‑the‑job training and hospitality certification programs.
- Employee discounts on food and beverage purchases.
- Career advancement pathways to supervisory or managerial roles for high‑performing staff.
- Supportive, inclusive work culture that values teamwork, respect, and continuous improvement.
About Company
Our restaurant is a well‑established culinary destination known for blending contemporary flavors with traditional Indonesian hospitality. Situated in a bustling urban district, we attract a diverse clientele ranging from local families to international tourists. Our mission is to create unforgettable dining experiences through exceptional service, high‑quality ingredients, and an inviting atmosphere. We invest heavily in staff development, believing that a motivated and skilled team is the cornerstone of our success. Join us and become part of a dynamic organization that celebrates creativity, dedication, and the art of fine service.
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