Introduction
PT Innovative Solutions Indonesia is seeking a dynamic Senior Team Leader – Operations & Project Management to spearhead the daily activities of our retail and digital‑commerce divisions. This senior‑level position reports directly to the Operations Director and plays a pivotal role in aligning store operations, project delivery, and cross‑functional teamwork with the company’s growth strategy. The ideal candidate will blend strong leadership instincts with a keen eye for operational efficiency, ensuring that both physical stores and online platforms run smoothly, meet performance targets, and continuously adapt to evolving market trends.
Responsibilities
- Lead a multidisciplinary team of store managers, supervisors, and project coordinators to achieve daily sales, service, and inventory targets.
- Develop, implement, and monitor standard operating procedures (SOPs) for store operations, ensuring compliance with safety, quality, and brand standards.
- Oversee end‑to‑end project lifecycles, from scope definition and resource planning to execution, testing, and post‑implementation review.
- Coordinate with the digital marketing and IT departments to integrate new e‑commerce features, promotional campaigns, and omnichannel initiatives.
- Analyze operational metrics (e.g., foot traffic, conversion rates, stock turnover) and present actionable insights to senior management.
- Drive continuous improvement initiatives using Lean, Six Sigma, or Kaizen methodologies to reduce waste and increase productivity.
- Mentor and coach junior leaders, fostering a culture of accountability, collaboration, and high performance.
- Manage vendor relationships, negotiate contracts, and ensure timely delivery of supplies and services.
- Prepare weekly and monthly reports on operational health, project status, and budget adherence.
- Maintain a responsive presence on the floor during peak hours (Monday‑Saturday, 08:00‑17:00) to resolve issues promptly and support team members.
Requirements
- Minimum education: SMA/SMK or equivalent; a bachelor’s degree in Business Administration, Management, or a related field is a strong plus.
- Age: Up to 35 years old (for leadership track) and up to 25 years old (for creative/digital support roles).
- At least 2‑3 years of proven experience in retail operations, project management, or team leadership.
- Demonstrated high motivation, resilience, and a “can‑do” attitude (often described locally as “juur”).
- Strong leadership qualities with a track record of managing teams and delivering results.
- Excellent communication skills in Bahasa Indonesia and basic proficiency in English.
- Creative mindset with up‑to‑date knowledge of digital trends and social media platforms.
- Ability to work collaboratively, resolve conflicts, and maintain a positive team environment.
- Fast‑response orientation, able to make decisions quickly under pressure.
- Proficiency in operational management tools, project management software (e.g., Trello, Asana), and MS Office suite.
Benefits
- Competitive salary package with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Professional development budget for training, certifications, and conferences.
- Opportunities for career advancement within a fast‑growing organization.
- Employee wellness programs, including gym membership subsidies and mental‑health resources.
- Company‑provided transportation allowance or shuttle service for daily commute.
- Team building activities, quarterly outings, and an inclusive workplace culture.
About Company
Founded in 2010, PT Innovative Solutions Indonesia has evolved from a single‑store retailer into a multi‑channel powerhouse with over 30 physical locations and a robust e‑commerce platform serving customers nationwide. Our mission is to deliver exceptional shopping experiences through seamless integration of offline and online services, leveraging data‑driven insights and cutting‑edge technology. We pride ourselves on fostering a collaborative environment where creativity, accountability, and continuous learning are celebrated. Join us and become part of a forward‑thinking team that is shaping the future of retail in Indonesia.
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