Introduction
We are seeking enthusiastic and reliable individuals to join our front‑of‑house team as Staff Waiters and Waitresses. This role is a cornerstone of the guest experience in our bustling restaurant and café environment, where every interaction contributes to the overall perception of our brand. Whether you are just starting your career in hospitality or looking to deepen your service expertise, this position offers hands‑on exposure to high‑volume food & beverage operations, teamwork under pressure, and opportunities for professional growth.
Responsibilities
- Warmly greet guests upon arrival, escort them to their tables, and provide menus with a friendly introduction to daily specials.
- Accurately take food and beverage orders using the point‑of‑sale (POS) system, ensuring any dietary restrictions or special requests are clearly communicated to the kitchen.
- Serve dishes and drinks promptly, adhering to proper plating, portion control, and presentation standards.
- Monitor table status continuously, replenish water, clear used plates, and maintain a clean and organized dining area throughout the shift.
- Handle payment transactions, process credit cards, and issue receipts while maintaining strict accuracy.
- Collaborate closely with kitchen staff, bartenders, and fellow servers to synchronize service flow and resolve any order discrepancies.
- Upsell complementary items such as desserts, specialty coffees, and promotional beverages to enhance guest satisfaction and increase average check size.
- Ensure compliance with health, safety, and hygiene regulations, including proper sanitation of workstations and adherence to personal grooming standards.
- Respond swiftly and professionally to guest complaints or special needs, turning potential issues into positive experiences.
- Participate in pre‑shift briefings, post‑shift debriefs, and ongoing training sessions to stay current with menu changes and service protocols.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Open to candidates of any age; the role is suitable for fresh graduates as well as experienced staff.
- Gender: All genders are welcome to apply; the original posting emphasizes a female preference but we uphold equal opportunity employment.
- Marital Status: Preference for unmarried candidates, aligning with the current operational policy.
- Physical & Mental Fitness: Must be in good physical health, capable of standing for long periods, and possess a sound mental attitude for a fast‑paced environment.
- Experience: Prior experience in food & beverage service is highly preferred; newcomers with strong customer‑service orientation are also encouraged.
- Availability: Must be able to work full‑time Monday through Saturday, 08:00 – 17:00, and not be concurrently enrolled in college or employed elsewhere.
- Core Skills: Excellent verbal communication, active listening, and a courteous demeanor; strong teamwork, time‑management, and the ability to remain calm under pressure.
- Technical Skills: Basic proficiency with POS systems, cash handling, and familiarity with standard restaurant service etiquette.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Meal allowances during shifts and discounted dining for family and friends.
- Uniform and equipment provided at no cost.
- Comprehensive on‑the‑job training and opportunities for certification in hospitality service standards.
- Health and safety insurance coverage in accordance with local labor regulations.
- Potential for career advancement into supervisory or managerial roles based on performance.
- Friendly, multicultural work environment that values teamwork and personal development.
About Company
Our company is a well‑established hospitality group operating several high‑traffic restaurants and cafés across the region. We pride ourselves on delivering exceptional culinary experiences, innovative menu concepts, and a welcoming atmosphere for guests from all walks of life. With a commitment to employee growth, we invest in continuous training, mentorship programs, and a culture that celebrates diversity, creativity, and service excellence. Join us and become part of a dynamic team that sets the benchmark for quality dining in the industry.
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