Introduction
We are seeking a proactive and detail‑oriented Admin Marketplace Online Digital to join our fast‑growing e‑commerce team. This role is ideal for individuals who thrive in a dynamic, technology‑driven environment and enjoy bridging the gap between sellers, customers, and internal operations. As a key member of our marketplace division, you will play a pivotal part in ensuring that product listings are accurate, orders are processed smoothly, and our social media presence remains vibrant and engaging.
Responsibilities
- Maintain and update product listings across multiple online marketplaces, ensuring accurate descriptions, pricing, and inventory levels.
- Coordinate daily communications with sellers and vendors to resolve listing issues, negotiate promotions, and gather product information.
- Process incoming orders, verify payment status, and oversee the end‑to‑end fulfillment workflow to guarantee timely delivery.
- Generate daily, weekly, and monthly performance reports covering sales metrics, conversion rates, and inventory turnover.
- Craft and schedule creative content for the company’s social media channels, leveraging trends to boost engagement and drive traffic to the marketplace.
- Provide exceptional customer service by responding to inquiries, handling complaints, and ensuring a positive shopping experience.
- Collaborate with the marketing and product teams to develop promotional campaigns, flash sales, and seasonal offers.
- Monitor competitor activity and market trends to recommend strategic adjustments to product assortments and pricing.
- Support administrative tasks such as filing, documentation, and data entry to maintain organized records.
- Assist in training new team members on marketplace tools, standard operating procedures, and best practices.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Candidates of any age are welcome; the position is open to fresh talent.
- Gender: Open to all genders.
- Experience: Prior experience in sales, customer service, or online marketplace administration is highly desirable.
- Core Attributes: Honesty, discipline, strong communication skills, and a collaborative mindset.
- Technical Skills: Proficiency in basic office software (Microsoft Office or Google Workspace) and familiarity with social media platforms (Instagram, Facebook, TikTok, etc.).
- Creative Ability: Demonstrated creativity in crafting social media posts, graphics, or promotional copy.
- Work Schedule: Monday – Saturday, 08:00 – 17:00.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health and dental coverage for you and eligible dependents.
- Opportunities for professional development, including workshops on digital marketing and e‑commerce tools.
- Flexible working environment with occasional remote‑work options.
- Paid annual leave, national holidays, and additional sick days.
- Team‑building activities, quarterly outings, and a supportive corporate culture.
- Clear career progression path toward senior administration, marketing, or operations roles.
About Company
Our company is a leading player in the Southeast Asian e‑commerce landscape, operating a multi‑vendor marketplace that connects thousands of sellers with millions of shoppers. With a mission to democratize online retail, we invest heavily in technology, data analytics, and customer experience. Our team is composed of passionate professionals from diverse backgrounds who share a common drive to innovate and deliver value. By joining us, you will become part of a forward‑thinking organization that values integrity, creativity, and continuous improvement.
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