Introduction
We are seeking a motivated and detail‑oriented Assistant Operations Manager for our café to join a vibrant team dedicated to delivering exceptional food and beverage experiences. This role is perfect for candidates who have at least one year of hands‑on experience in the F&B sector and possess strong managerial instincts. The successful applicant will support the Operations Manager in maintaining high standards of service, ensuring smooth daily workflows, and fostering a collaborative environment that encourages both staff growth and customer satisfaction.
Responsibilities
- Assist in overseeing the day‑to‑day operations of the café, including opening and closing procedures, cash handling, and compliance with health and safety regulations.
- Coordinate staff scheduling, monitor attendance, and ensure adequate coverage during peak hours while respecting flexible work‑hour policies.
- Monitor inventory levels of food, beverages, and supplies; conduct regular stock checks and place orders to prevent shortages or waste.
- Support the development and implementation of standard operating procedures (SOPs) to maintain consistency in product quality and service delivery.
- Train new hires on café protocols, customer service etiquette, and point‑of‑sale (POS) systems, reinforcing a professional and attractive appearance.
- Collaborate with the kitchen and bar teams to manage menu updates, promotional offers, and seasonal specials.
- Analyze sales data and customer feedback to identify opportunities for operational improvements and cost efficiencies.
- Act as a point of contact for customer complaints, resolving issues promptly while maintaining a calm and courteous demeanor under pressure.
- Assist in organizing team meetings, performance reviews, and motivational activities that build a cohesive, high‑performing staff.
- Ensure the café adheres to all local labor laws, licensing requirements, and corporate policies.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: 25 years or older.
- At least 1 year of relevant experience in the food‑and‑beverage (FNB) industry with managerial responsibilities.
- Professional appearance: neat, well‑groomed, and presentable at all times.
- Ability to work flexible hours, including weekends (Monday‑Saturday, 08:00‑17:00).
- Proven capability to work effectively under pressure and meet tight deadlines.
- Strong teamwork orientation with excellent communication and interpersonal skills.
- Basic knowledge of food safety standards and inventory management.
- Gender: Open to all genders.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Flexible working hours to support work‑life balance.
- Meal allowance and employee discounts on all café menu items.
- Professional development opportunities, including management training and certifications.
- Health insurance coverage after a probationary period.
- Paid annual leave, public holidays, and sick leave.
- Positive, collaborative work environment with regular team‑building activities.
About Company
Our café brand has grown from a single neighborhood coffee shop into a well‑known chain recognized for its commitment to quality, sustainability, and community engagement. We source locally roasted coffee beans, partner with regional bakeries for fresh pastries, and continually innovate our menu to reflect emerging food trends. As part of our expansion strategy, we focus on creating welcoming spaces where customers feel at home while our staff enjoy clear career pathways and a supportive culture. Joining our team means becoming an integral part of a dynamic, forward‑thinking organization that values both customer delight and employee wellbeing.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now