Introduction
We are a vibrant, fast‑growing restaurant dedicated to delivering authentic Indonesian cuisine and exceptional service to our guests. To maintain our high standards, we are seeking enthusiastic and personable individuals to join our front‑of‑house team as Servers – Penanggungjawab Pelayanan. This role is ideal for candidates who thrive in a dynamic, team‑oriented environment and are eager to showcase their hospitality skills while contributing to a memorable dining experience.
Responsibilities
- Warmly greet guests upon arrival and escort them to their tables, creating a welcoming atmosphere.
- Present menus, explain daily specials, and answer questions about ingredients, dietary restrictions, and preparation methods.
- Accurately take food and beverage orders, entering them into the POS system and communicating any special requests to the kitchen staff.
- Serve dishes and drinks promptly, ensuring correct presentation and adherence to portion standards.
- Monitor table status, refill drinks, clear used dishes, and maintain a clean, organized dining area throughout service.
- Handle cash, credit card transactions, and tip distribution with precision and honesty.
- Collaborate closely with kitchen, bar, and other service staff to coordinate timing and resolve any service issues.
- Maintain personal hygiene and a professional appearance consistent with the restaurant’s brand.
- Assist with opening and closing duties, including setting up tables, restocking supplies, and performing end‑of‑day sanitation checks.
- Provide feedback to management on guest preferences, recurring issues, and opportunities for service improvement.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Candidates must be 27 years old or younger.
- Gender: Open to all genders.
- Availability: Must not be currently enrolled in a university program.
- Appearance: Presentable, friendly, and with a pleasant demeanor.
- Teamwork: Proven ability to work effectively within a diverse team.
- Shift Flexibility: Willing to work both morning (11:30 AM – 7:30 PM) and night (7:00 PM – 3:00 AM) shifts, Monday through Saturday.
- Core Skills: Strong customer service orientation, excellent communication, basic math for handling payments, and familiarity with food‑and‑beverage service standards.
- Physical Stamina: Ability to stand for extended periods and carry trays or plates as needed.
- Soft Skills: Patience, attentiveness, problem‑solving, and a proactive attitude toward guest satisfaction.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Generous tip‑sharing program.
- Complimentary meals during shifts.
- Professional training and opportunities for career advancement within the hospitality group.
- Uniform provided and laundering service.
- Health and wellness benefits after a probationary period.
- Employee discount on all menu items.
- Friendly, supportive work environment that values diversity and inclusion.
About Company
Our restaurant has been a beloved dining destination in the community for over a decade, renowned for its authentic flavors, warm hospitality, and modern yet comfortable ambience. We pride ourselves on fostering a culture where every team member feels valued, empowered, and motivated to deliver service excellence. By joining our team, you become part of a family‑like atmosphere that celebrates Indonesian culinary heritage while embracing innovative service techniques to exceed guest expectations.
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