Introduction
We are seeking a dynamic Manajer Koordinasi Serving Pelayanan Pelanggan to lead our front‑of‑house operations in a fast‑paced hospitality environment. The ideal candidate will combine a strong sense of integrity and responsibility with the ability to motivate and coordinate a diverse team of serving staff. This role is perfect for recent graduates who are eager to grow in the service industry as well as for seasoned professionals looking to bring fresh ideas to an established brand.
Responsibilities
- Plan, schedule, and supervise daily serving activities to ensure smooth operation from opening to closing.
- Coordinate with kitchen, bar, and management teams to guarantee timely delivery of food and beverage orders.
- Monitor and enforce high standards of customer service, hygiene, and safety in accordance with industry regulations.
- Handle customer inquiries, resolve complaints, and turn challenging situations into positive experiences.
- Develop and conduct regular training sessions on service etiquette, menu knowledge, and upselling techniques.
- Maintain accurate records of staff attendance, performance metrics, and inventory of serving supplies.
- Analyze service data to identify trends, improve efficiency, and suggest menu or process enhancements.
- Foster a collaborative team culture by encouraging open communication, recognizing achievements, and providing constructive feedback.
- Participate in weekly management meetings to align service goals with overall business objectives.
- Ensure all equipment and workstations are properly set up, maintained, and compliant with health codes.
Requirements
- Minimum education: SMA/SMK or equivalent; higher education is a plus.
- Age: Open to candidates of any age, with a maximum limit of 0 years (interpreted as no upper age restriction).
- Gender: All genders are welcome.
- Experience: Prior experience in food and beverage service is preferred, but fresh graduates are also encouraged to apply.
- Core attributes: Honesty, strong sense of responsibility, and a commitment to delivering excellent customer experiences.
- Teamwork: Proven ability to work effectively within a multidisciplinary team.
- Key skills: Proficiency in serving food and beverage, basic knowledge of hygiene standards, and the ability to multitask under pressure.
- Soft skills: Excellent communication, problem‑solving, adaptability, and a positive attitude.
- Availability: Willingness to work Monday through Saturday, 08:00 – 17:00.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Comprehensive health and dental insurance coverage.
- Opportunities for professional development, including on‑the‑job training and industry certifications.
- Meal allowance and employee discounts at all company‑owned outlets.
- Paid annual leave, sick leave, and public holiday pay.
- Supportive work environment that values collaboration, innovation, and career growth.
About Company
Our company is a leading player in the hospitality sector, operating a network of restaurants, cafés, and catering services across the region. With a reputation for high‑quality food, attentive service, and a vibrant atmosphere, we continuously strive to exceed guest expectations. We invest heavily in our people, believing that a motivated and well‑trained team is the cornerstone of our success. Joining us means becoming part of a forward‑thinking organization that embraces modern service trends while honoring traditional hospitality values.
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