Introduction
We are looking for a dedicated Petugas Pengelola dan Penjagaan Warkop to join our dynamic team at a bustling coffee shop (warkop) that serves as a community hub for students, professionals, and coffee enthusiasts. This position is pivotal in ensuring smooth daily operations, maintaining a clean and welcoming environment, and delivering exceptional service to every customer who walks through our doors. The ideal candidate will thrive in a fast‑paced setting, be comfortable working both independently and as part of a collaborative team, and demonstrate a genuine passion for hospitality.
Responsibilities
- Supervise the opening and closing procedures of the coffee shop, ensuring all equipment is functional and the venue is ready for service.
- Monitor the premises throughout the shift to guarantee safety, prevent theft, and address any security concerns promptly.
- Maintain high standards of cleanliness by regularly sanitizing tables, chairs, counters, and restroom facilities.
- Assist customers with orders, answer inquiries about menu items, and resolve any complaints with professionalism and courtesy.
- Manage cash handling, process transactions accurately, and reconcile daily sales reports.
- Coordinate with baristas and kitchen staff to ensure smooth workflow and timely fulfillment of orders.
- Conduct routine inventory checks, report low stock levels, and assist in restocking supplies.
- Enforce company policies regarding health, safety, and hygiene, including proper food handling procedures.
- Provide training and mentorship to new staff members, fostering a culture of teamwork and continuous improvement.
- Adapt to a 24‑hour shift system, including night and weekend schedules, while maintaining reliability and punctuality.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Maximum 30 years.
- Gender: Open to all genders.
- Experience: At least 1 year of experience in coffee shop or similar retail environment, preferably with responsibilities in security or floor management.
- Skills: Proficiency in basic store management systems, cash handling, and inventory tracking.
- Personal Attributes:
- Honesty and strong sense of responsibility.
- Excellent communication and customer service skills.
- Ability to work both independently and as part of a team.
- Flexibility to work rotating shifts, including night and weekend hours.
- Physical stamina to stand for extended periods and perform light cleaning tasks.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health and occupational injury insurance coverage.
- Meal allowances or complimentary beverages during shifts.
- Opportunities for professional development and on‑the‑job training.
- Employee discount on all food and beverage items.
- Friendly work environment that values teamwork and personal growth.
About Company
Our coffee shop is part of a rapidly expanding local brand that prides itself on delivering high‑quality coffee, fresh snacks, and a comfortable space for community interaction. Established in 2015, we operate several outlets across the city, each designed to reflect a modern yet cozy atmosphere. We emphasize sustainability by sourcing beans from ethical growers and using eco‑friendly packaging. Joining our team means becoming part of a forward‑thinking organization that invests in its people, encourages innovative ideas, and strives to set the standard for hospitality excellence in the region.
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