Introduction
We are seeking a dedicated Steward Layanan Penumpang & Kebersihan (Passenger Service & Cleanliness Steward) to join our dynamic team. This role is integral to delivering a safe, comfortable, and memorable travel experience for all passengers. As a front‑line ambassador, you will ensure that cabin environments are spotless, services are prompt, and every traveler feels valued from check‑in to disembarkation.
The position operates on a Monday‑Saturday schedule, with working hours from 08:00 to 17:00. Whether you are a recent graduate or an experienced professional, this opportunity offers a supportive environment where teamwork, communication, and a commitment to excellence are rewarded.
Responsibilities
- Greet passengers warmly, assist with boarding and alighting, and address any inquiries or special requests.
- Maintain the cleanliness and hygiene of passenger areas, including seating, restrooms, and aisles, by performing regular inspections and prompt waste removal.
- Prepare, serve, and replenish food and beverage items in accordance with company standards and safety regulations.
- Conduct safety checks of cabin equipment, ensuring emergency exits, oxygen masks, and safety cards are properly stocked and functional.
- Collaborate closely with the flight crew or ground staff to coordinate service flow, manage passenger flow during peak periods, and handle any unforeseen disruptions.
- Document and report any maintenance issues, inventory shortages, or incidents to the supervisor in a timely manner.
- Adhere to all health, safety, and sanitation protocols, especially during high‑traffic periods or when dealing with hazardous materials.
- Provide courteous assistance to passengers with special needs, including the elderly, children, and persons with disabilities.
- Participate in regular training sessions to stay updated on service standards, emergency procedures, and customer‑service best practices.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 1 year of relevant experience in passenger service, hospitality, or cleaning operations.
- Excellent communication skills in Bahasa Indonesia and, preferably, basic English proficiency.
- Demonstrated honesty, responsibility, and a strong work ethic.
- Ability to work effectively both independently and as part of a team.
- Resilience under pressure, with the capacity to manage multiple tasks during busy schedules.
- All genders are welcome to apply.
- Relevant skill set includes food & beverage service, basic sanitation techniques, and customer‑service orientation.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health and accident insurance coverage.
- Meal and transportation allowances to support daily commuting.
- Opportunities for professional development, including certified training in hospitality and safety.
- Uniform provision and laundry services.
- Paid annual leave, sick leave, and public holiday benefits.
- Friendly and inclusive workplace culture that values diversity and employee well‑being.
About Company
Our company is a leading provider of passenger transportation services in Indonesia, operating a modern fleet of buses and shuttles that connect major cities, tourism hotspots, and regional hubs. With a reputation built on reliability, safety, and superior customer service, we serve thousands of travelers each month. Our mission is to make every journey comfortable and enjoyable while upholding the highest standards of hygiene and operational excellence. Join us and become part of a forward‑thinking organization committed to continuous improvement and employee growth.
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