Introduction
We are seeking a dynamic and results‑driven Remedial Officer (Collection) to join our team covering the Samosir Region. This role is critical in safeguarding the company’s cash flow by ensuring timely recovery of overdue accounts receivable (A/R). The successful candidate will act as a liaison between the finance department, branch offices, and our valued customers, applying strong negotiation and interpersonal skills to resolve payment issues while maintaining professional relationships.
Responsibilities
- Manage and oversee the entire A/R overdue collection process, ensuring all outstanding invoices are addressed promptly and in accordance with company policy.
- Conduct on‑site visits to customers for face‑to‑face collection discussions, documenting outcomes and updating the central database.
- Collaborate closely with branch managers and credit teams to identify high‑risk accounts and develop tailored remediation plans.
- Assist branches in handling problematic partners, providing guidance on legal steps, settlement negotiations, and restructuring options.
- Achieve monthly and quarterly collection targets set by senior management, reporting progress and variances with actionable insights.
- Monitor credit exposure by reviewing credit applications, payment histories, and financial statements to prevent future delinquencies.
- Prepare detailed collection reports, including aging analyses, recovery rates, and forecasted cash inflows for senior leadership.
- Maintain up‑to‑date knowledge of multifinance regulations, consumer protection laws, and industry best practices to ensure compliance.
- Participate in continuous improvement initiatives, suggesting enhancements to collection workflows, automation tools, and customer communication templates.
Requirements
- Minimum education: D3/D4 (Associate or Diploma) – all majors accepted; recent graduates are welcome.
- At least 1 year of experience in collections, credit monitoring, or related financial services (experience in multifinance is a strong plus).
- Maximum age: 29‑30 years.
- Male candidates only, as stipulated by the current posting.
- Strong understanding of multifinance business processes and a results‑oriented mindset.
- Excellent interpersonal, communication, and negotiation skills; ability to build trust with customers while upholding company policy.
- High level of integrity, perseverance, attention to detail, and honesty.
- Ability to work independently in the field as well as collaboratively with branch teams.
- Flexibility to work Monday‑Saturday, 08:00‑17:00, with travel within the Samosir Region as needed.
- Placement will be based on the candidate’s domicile to ensure optimal coverage of the territory.
Benefits
- Competitive base salary with performance‑based incentives tied to collection targets.
- Health insurance covering medical, dental, and vision for the employee and eligible dependents.
- Paid annual leave, sick leave, and official holidays in accordance with Indonesian labor law.
- Professional development budget for certifications, workshops, and industry conferences.
- Company‑provided laptop, mobile phone, and fuel allowance for field visits.
- Opportunities for career advancement within a fast‑growing multifinance organization.
- Team‑building events, wellness programs, and a supportive work environment focused on employee well‑being.
About Company
Our company is a leading multifinance institution operating across Indonesia, delivering a wide range of financing solutions to individuals and small‑to‑medium enterprises. With a strong commitment to responsible lending, we combine cutting‑edge technology with a customer‑centric approach to drive financial inclusion. Our culture emphasizes transparency, ethical conduct, and continuous improvement, allowing employees to thrive while contributing to the nation’s economic growth. Join us and become part of a forward‑thinking team dedicated to excellence in credit management and collection.
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