Introduction
We are seeking a motivated Assistant Sales Gallery Customer Relations professional to join our dynamic hospitality team. This role serves as the frontline liaison between our esteemed guests and the sales gallery, ensuring a seamless, memorable experience that drives repeat business and brand loyalty. The successful candidate will blend sales acumen with a genuine service mindset, thriving in a fast‑paced environment while upholding the high standards of our organization.
Responsibilities
- Greet and engage gallery visitors, providing detailed information on products, promotions, and upcoming events.
- Assist senior sales staff in preparing proposals, quotations, and follow‑up communications with potential clients.
- Maintain accurate records of guest interactions, sales leads, and transaction details using the company’s CRM system.
- Resolve guest inquiries and complaints promptly, escalating complex issues to management when necessary.
- Coordinate with housekeeping, food‑and‑beverage, and events teams to ensure the gallery environment meets guest expectations.
- Support the planning and execution of promotional activities, product launches, and seasonal displays.
- Monitor inventory levels of display items and assist in replenishment or re‑ordering processes.
- Conduct post‑visit follow‑ups to gather feedback and identify opportunities for upselling or cross‑selling.
- Adhere to all health, safety, and security protocols, maintaining a clean and well‑presented workspace.
- Participate in regular training sessions to stay current on product knowledge, sales techniques, and hospitality trends.
Requirements
- Minimum of 1–3 years of experience in a customer‑facing sales or hospitality role.
- Educational background of at least D3/D4 (associate or diploma level) in business, hospitality, or a related field.
- Strong verbal and written communication skills in English; additional language proficiency is a plus.
- Demonstrated guest‑oriented attitude with a genuine passion for delivering exceptional service.
- Excellent interpersonal skills and the ability to collaborate effectively within multidisciplinary teams.
- Proven ability to work under pressure in a fast‑paced environment while maintaining attention to detail.
- Willingness to work flexible shifts, including weekends and public holidays.
- Professional appearance, disciplined work ethic, and a well‑groomed demeanor.
- Strong problem‑solving capabilities, especially in handling guest complaints and turning challenges into positive outcomes.
- Basic sales development skills, including lead generation, upselling, and relationship management.
Benefits
- Competitive salary package with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick leave, and public holiday entitlements.
- Opportunities for professional development through workshops, certifications, and mentorship programs.
- Employee discount on gallery merchandise and hotel services.
- Team building activities, social events, and recognition awards.
- Supportive work environment that values diversity, inclusion, and career growth.
About Company
Our company is a leading hospitality brand renowned for blending luxurious experiences with innovative sales concepts. With a portfolio that spans boutique hotels, upscale galleries, and premium dining venues, we pride ourselves on creating memorable moments for guests from around the world. Our culture is built on collaboration, continuous improvement, and a deep commitment to service excellence. Joining our team means becoming part of a forward‑thinking organization where your contributions directly influence guest satisfaction and business success.
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