Introduction
We are seeking a dedicated Waiter – Food Service Professional to join our dynamic front‑of‑house team. This role is ideal for individuals who thrive in a fast‑paced hospitality environment and are passionate about delivering exceptional dining experiences. As a key member of our restaurant, you will be the face of our brand, ensuring every guest feels welcomed, attended to, and satisfied throughout their visit.
Responsibilities
- Greet guests promptly, present menus, and provide knowledgeable recommendations on food and beverage selections.
- Take accurate orders, communicate special requests to the kitchen, and ensure timely delivery of dishes.
- Maintain a clean and organized dining area, including setting and resetting tables according to service standards.
- Handle payment transactions, process bills, and manage cash or electronic payments with precision.
- Collaborate closely with kitchen staff, bartenders, and fellow servers to coordinate smooth service flow.
- Monitor guest satisfaction, address concerns or complaints professionally, and escalate issues when necessary.
- Adhere to health, safety, and sanitation regulations, including proper food handling and hygiene practices.
- Participate in pre‑service briefings, menu tastings, and ongoing training to stay current with menu changes and service techniques.
- Assist with inventory checks, restocking of supplies, and reporting any equipment malfunctions.
- Uphold the restaurant’s brand standards, promoting a welcoming atmosphere that encourages repeat business.
Requirements
- Age: 18 – 40 years.
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Gender: Male (as specified by client’s operational requirements).
- Prior experience in Food & Beverage (F&B) or hospitality is preferred but not mandatory.
- Strong work discipline and the ability to follow standard operating procedures.
- Excellent interpersonal and communication skills; fluency in Bahasa Indonesia and basic English is advantageous.
- Ability to work efficiently under pressure during peak service periods.
- Proficiency in basic food and beverage service techniques, including knowledge of menu items and wine pairings.
- Flexibility to work Monday through Saturday, 08:00 – 17:00, with occasional overtime during special events.
Benefits
- Competitive base salary with performance‑based incentives.
- Meal allowance and complimentary staff meals during shifts.
- Comprehensive health insurance coverage after probation.
- Paid annual leave and sick leave in accordance with local labor laws.
- Opportunities for career advancement and professional development through internal training programs.
- Uniform provision and laundry service.
- Employee discount on food and beverage purchases.
- Supportive work environment that values teamwork, respect, and continuous improvement.
About Company
Our company is a well‑established hospitality group renowned for delivering high‑quality culinary experiences across multiple locations. With a focus on innovative menus, sustainable sourcing, and exceptional service, we have built a loyal customer base and received numerous industry awards. We pride ourselves on fostering a culture of excellence, where every team member is empowered to grow, contribute ideas, and shape the future of dining. Joining our team means becoming part of a forward‑thinking organization that values integrity, creativity, and the relentless pursuit of guest satisfaction.
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