Introduction
We are seeking a dynamic and customer‑focused Waitress (Pelayanan Pelanggan) to join our vibrant restaurant team. This position offers an exciting opportunity to engage with guests, deliver exceptional service, and contribute to a lively dining environment. Whether you are just starting your career or looking to deepen your hospitality expertise, our restaurant provides a supportive setting where teamwork, professionalism, and a passion for food service are celebrated.
Responsibilities
- Greet guests promptly, present menus, and answer questions about dishes, specials, and beverage selections.
- Take accurate food and drink orders using handheld POS systems, ensuring special dietary requests are noted.
- Serve meals and beverages efficiently, checking in frequently to ensure satisfaction and address any concerns.
- Maintain a clean and organized dining area, including setting and resetting tables, polishing silverware, and monitoring table turnover.
- Collaborate closely with kitchen staff, bartenders, and fellow servers to coordinate timely delivery of orders.
- Handle cash transactions, process credit card payments, and prepare accurate end‑of‑day reports.
- Adhere to health, safety, and sanitation standards, including proper food handling and personal hygiene practices.
- Assist in inventory checks for tableware and linens, reporting shortages or damages to management.
- Participate in regular staff briefings, training sessions, and team-building activities to continuously improve service quality.
- Remain calm and effective under high‑volume periods, managing multiple tables while maintaining a friendly demeanor.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 1 year of proven experience in a restaurant or hospitality setting.
- Excellent communication skills in Bahasa Indonesia and, preferably, basic English.
- Honest, reliable, and accountable with a strong work ethic.
- Ability to work both independently and as part of a cohesive team.
- Comfortable handling pressure during busy service periods.
- Open to working Monday through Saturday, 08:00 – 17:00.
- All genders are welcome to apply.
- Demonstrated skill in food and beverage service, with a keen eye for detail.
Benefits
- Competitive hourly wage with performance‑based tips.
- Opportunities for career advancement into supervisory or managerial roles.
- Comprehensive on‑the‑job training covering menu knowledge, service standards, and safety protocols.
- Employee meal discounts and occasional complimentary staff meals.
- Flexible scheduling to accommodate educational or personal commitments.
- Health and safety protections in line with industry regulations.
- Team‑building outings and recognition programs that celebrate outstanding service.
About Company
Our restaurant is a well‑established dining destination known for its warm hospitality, diverse menu, and commitment to delivering memorable culinary experiences. Located in a bustling commercial district, we serve a mix of business professionals, families, and tourists, creating a vibrant atmosphere that values cultural diversity and community spirit. By joining our team, you become part of a family‑like environment where each employee’s contribution is recognized, and continuous improvement is encouraged. We pride ourselves on fostering a workplace that nurtures talent, promotes respect, and rewards dedication.
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