Introduction
Accor, a global leader in hospitality, is seeking a dynamic and motivated Sales Executive (JSO) to join our dedicated team. This role is pivotal in delivering exceptional guest experiences, driving sales performance, and upholding the high standards that define the Accor brand worldwide. The successful candidate will work in a vibrant, fast‑paced environment, collaborating with cross‑functional teams to ensure operational excellence and guest satisfaction across our property.
The position is based on a full‑time schedule, Monday through Saturday, with working hours from 08:00 to 17:00. Flexibility is essential, as the role may require occasional shift work, including weekends and public holidays, to meet the needs of our diverse clientele.
Responsibilities
- Deliver outstanding guest service in strict accordance with Accor’s brand standards, ensuring every interaction reflects professionalism and warmth.
- Manage daily front‑office and sales operations, including reservation handling, upselling of services, and coordination of special requests.
- Maintain high levels of service quality, cleanliness, and operational efficiency by conducting regular inspections and addressing any deficiencies promptly.
- Collaborate closely with housekeeping, food & beverage, and other departmental teams to guarantee seamless service delivery.
- Respond to guest inquiries and resolve operational challenges with poise, turning potential issues into opportunities for positive experiences.
- Track sales metrics, prepare performance reports, and present insights to management for continuous improvement.
- Assist in developing and executing promotional campaigns, loyalty programs, and targeted marketing initiatives to boost occupancy and revenue.
- Mentor junior staff, share best practices, and contribute to a culture of teamwork, accountability, and continuous learning.
- Support the implementation of Accor’s sustainability and ESG (Environmental, Social, Governance) initiatives by promoting responsible practices among guests and staff.
- Participate in regular training sessions, workshops, and corporate learning programs to stay current with industry trends and brand updates.
Requirements
- Minimum education: Diploma (D3) or Bachelor’s degree (D4) in Hospitality, Business, Marketing, or a related field; relevant specialization is preferred.
- At least 1–3 years of proven experience in a similar sales or front‑office role within the hospitality sector; experience in upscale hotel environments is an advantage.
- Strong communication and interpersonal skills, with the ability to engage guests, colleagues, and senior management effectively.
- Professional appearance, well‑groomed demeanor, and a guest‑oriented mindset.
- Ability to thrive under pressure, meet tight deadlines, and adapt to changing priorities while maintaining attention to detail.
- Willingness to work flexible shifts, including weekends and public holidays, to support peak occupancy periods.
- Proficient English language skills (spoken and written) are highly desirable; additional language proficiency is a plus.
- Leadership potential for supervisory or managerial growth, demonstrated through initiative, problem‑solving, and team collaboration.
- Demonstrated sales development skills, including prospecting, negotiation, and closing techniques.
- Technologically savvy with familiarity in PMS (Property Management Systems), CRM tools, and Microsoft Office Suite.
Benefits
- Employee benefit card offering discounted rates at Accor hotels worldwide, enabling staff to experience the brand firsthand.
- Comprehensive learning and development programs, including Accor’s Academy, mentorship schemes, and certifications.
- Clear career progression pathways with opportunities to advance within the property or transfer to other Accor locations globally.
- Competitive salary package complemented by performance‑based incentives and bonuses.
- Health and wellness benefits, including medical insurance, fitness facility access, and employee assistance programs.
- Active participation in Corporate Social Responsibility (CSR) initiatives, allowing employees to contribute to community projects and sustainability efforts.
- Work‑life balance support through flexible scheduling, paid leave, and recognition programs that celebrate employee achievements.
About Company
Accor is one of the world’s leading hospitality groups, operating more than 5,000 hotels and resorts across 110 countries. With a portfolio that includes luxury, upscale, mid‑scale, and economy brands, Accor serves a diverse global clientele and is renowned for its commitment to innovation, sustainability, and guest satisfaction. The company’s core values—Care, Boldness, and Trust—drive a culture of continuous improvement and social responsibility. By joining Accor, you become part of a vibrant community that values diversity, encourages personal growth, and strives to make a positive impact on the world through its ESG initiatives.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now