Introduction
We are seeking a diligent and results‑driven Field Data Collection Officer to join our collection team in Central Lombok. The role focuses on on‑site visits to delinquent borrowers, delivering formal warning letters, verifying account information, and negotiating realistic repayment plans. This position offers a stable Monday‑to‑Friday schedule, competitive compensation, and the opportunity to develop strong interpersonal and analytical skills within the financial services sector.
Responsibilities
- Conduct on‑site visits to debtors whose accounts are past due by more than 20 days, delivering official Surat Peringatan (SP) and verifying the borrower’s current circumstances.
- Perform a thorough analysis of each case, documenting the reasons for non‑payment and identifying any potential disputes or documentation gaps.
- Negotiate mutually acceptable repayment options, tailoring payment schedules to the debtor’s cash flow while safeguarding the lender’s interests.
- Monitor agreed‑upon payment promises, follow up on missed installments, and initiate further collection actions when necessary.
- Track down borrowers who cannot be reached at their registered residence or workplace, using available public records, local contacts, and field verification techniques.
- Ensure the accuracy of all client data, including phone numbers, mailing addresses, and employment details, updating the central database in real time.
- Prepare detailed reports after each visit, summarizing findings, negotiation outcomes, and next‑step recommendations for supervisors.
- Maintain meticulous activity logs, noting time spent, contacts made, and any obstacles encountered during the collection process.
- Collaborate closely with the team leader and senior management to refine collection strategies and share insights from the field.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Maximum age: 50 years.
- Gender: Male (as specified by the hiring policy).
- No prior experience required; fresh graduates or candidates with basic office experience are encouraged to apply.
- Strong interpersonal communication skills, with the ability to build rapport and handle difficult conversations professionally.
- Demonstrated ability to follow procedures, keep accurate records, and work independently in a field environment.
- Basic proficiency in using mobile devices and data entry applications for real‑time reporting.
- Physical stamina to travel across Central Lombok, visit client locations, and carry necessary documentation.
- Knowledge of debt collection processes, negotiation tactics, and local regulations is a plus.
Benefits
- Competitive monthly salary with performance‑based incentives tied to collection success.
- Health insurance coverage for the employee.
- Paid annual leave and public holidays in accordance with Indonesian labor law.
- Professional development programs, including training on negotiation, conflict resolution, and data management.
- Company‑provided mobile phone and fuel allowance to support field activities.
- Opportunities for career progression into senior collection, supervisory, or operations roles.
- Supportive work environment that values integrity, accountability, and teamwork.
About Company
Our client is a reputable financial institution operating throughout Indonesia, specializing in consumer lending, micro‑finance, and small‑business credit. With a strong commitment to responsible lending and community development, the company has built a robust portfolio of borrowers across the archipelago. The organization places a high priority on ethical collection practices, transparent communication, and fostering long‑term relationships with its customers. Joining the team means becoming part of a forward‑looking company that invests in its people and leverages technology to enhance operational efficiency while maintaining a personal touch in every customer interaction.
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