Introduction
We are seeking a motivated and diligent individual to join our team as a Mitra Collection Back End (MCBE) in Kota Binjai. This role is pivotal in managing overdue accounts receivable (A/R) and ensuring timely collections for our multifinance operations. The position offers a flexible work schedule, a supportive environment, and the opportunity to develop a career in credit management and collections.
Whether you are a fresh graduate or someone looking to transition into the financial services sector, we welcome applicants who are eager to learn, have strong interpersonal skills, and are committed to achieving results.
Responsibilities
- Manage and oversee the complete cycle of overdue A/R collections, ensuring all actions are performed within stipulated timelines.
- Conduct on‑site visits to customers for direct collection activities, maintaining professionalism and respect throughout the interaction.
- Assist branch offices in handling problematic partners by providing detailed reports, follow‑up actions, and resolution strategies.
- Achieve weekly and monthly collection targets set by the company, tracking performance against KPIs.
- Execute the retrieval of assets from delinquent customers, coordinating with legal and operational teams as needed.
- Document all collection efforts accurately in the company’s CRM system, ensuring data integrity and audit readiness.
- Collaborate with credit underwriting and risk assessment departments to understand the credit profile of each client.
- Identify early warning signals of potential defaults and proactively recommend preventative measures.
- Participate in regular training sessions on collection techniques, negotiation tactics, and regulatory compliance.
- Provide feedback to senior management on collection trends, customer behavior, and process improvement opportunities.
Requirements
- Education: Open to all educational levels; a high school diploma is the minimum requirement.
- Age: Minimum 18 years, maximum 65 years.
- Gender: Male candidates only, as specified by the client.
- Experience: No prior experience required; training will be provided.
- Understanding of multifinance business processes and a strong target‑oriented mindset.
- Excellent interpersonal and communication skills, with the ability to negotiate effectively.
- High integrity, perseverance, attention to detail, and honesty.
- Possession of an SPPI (Surat Pengantar Penagihan Instalasi) card is a plus, though not mandatory.
- Proficiency in credit monitoring, credit processing, debt collection, and interpersonal communication.
Benefits
- Flexible working hours with a schedule of 08:00 – 16:00, Monday through Sunday.
- Competitive base salary with performance‑based incentives tied to collection targets.
- Comprehensive on‑the‑job training and mentorship programs to accelerate career growth.
- Health insurance coverage and access to employee wellness initiatives.
- Opportunities for career advancement within the broader multifinance group.
- Transportation allowance for field visits to customer locations.
- Annual bonus based on both individual and company performance.
About the Company
Our client is a leading multifinance institution operating across Indonesia, dedicated to providing flexible financing solutions to individuals and businesses. With a strong focus on responsible lending, the company leverages advanced analytics and a customer‑centric approach to drive sustainable growth. The organization values integrity, teamwork, and continuous improvement, creating an environment where employees can thrive and make a meaningful impact on the financial well‑being of the communities they serve.
Joining the Mitra Collection Back End team means becoming part of a dynamic network of professionals committed to excellence in credit management, risk mitigation, and customer service. If you are ready to take on a challenging yet rewarding role, we invite you to apply today.
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