Introduction
We are seeking a detail‑oriented and motivated Administrator Bisnis Channeling to join our dynamic team in Palu, Central Sulawesi. As a key liaison between our Business Channeling division and the credit processing units, you will play a vital role in ensuring that loan applications flow smoothly from initial order capture to final approval. This position offers the opportunity to work in a fast‑moving financial services environment, collaborate with cross‑functional teams, and develop a deep understanding of credit underwriting and customer relationship management.
Responsibilities
- Monitor and promptly act on incoming orders generated through the Business Channeling platform, ensuring no lead is missed.
- Collect, verify, and input comprehensive consumer data and collateral details into the company’s loan management system, maintaining a high level of data accuracy.
- Utilize web‑based order entry tools and internal software to record each transaction, adhering to established data entry standards.
- Review credit applications against RAC (Risk Assessment Committee) outcomes or consumer grading results, and process them according to internal guidelines.
- Communicate credit decisions—both approvals and rejections—to applicants in a professional and timely manner, providing clear explanations and next steps.
- Generate and forward survey orders to the Survey Operations Center (SOC) to facilitate on‑site property evaluations.
- Coordinate closely with the Sales & Home Credit (SHC) team to track the status of each consumer order, resolve any discrepancies, and ensure seamless hand‑offs.
- Prepare daily and weekly activity reports for management, highlighting order volumes, processing times, and any bottlenecks.
- Assist in the continuous improvement of the order processing workflow by suggesting system enhancements and best‑practice procedures.
- Provide occasional support to other administrative functions, such as scheduling meetings, maintaining filing systems, and handling confidential documents.
Requirements
- Minimum education: D3/D4 (Associate or Bachelor’s degree) in Business, Finance, or a related field; high school diploma acceptable with strong experience.
- At most 30 years of age; male candidates preferred as per current policy.
- At least 1 year of experience in a similar administrative or sales support role within the financial services sector.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn proprietary loan management systems.
- Exceptional attention to detail, integrity, and a strong sense of confidentiality when handling personal and financial data.
- Excellent communication skills, both written and verbal, with the ability to convey complex credit decisions in simple terms.
- Demonstrated sales‑orientation, including the ability to meet internal targets and support revenue‑generating activities.
- Strong organizational and time‑management capabilities, with the flexibility to work Monday through Saturday, 08:00–16:00.
- Team player attitude with the ability to collaborate effectively across departments such as SHC, SOC, and Risk Assessment.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Transportation allowance or company‑provided shuttle service for the Palu office.
- Professional development budget for certifications, workshops, and industry conferences.
- Paid leave including annual vacation, sick days, and public holidays.
- Access to employee wellness programs, including gym memberships and mental‑health resources.
- Opportunities for career advancement within a growing financial institution.
About Company
Our company is a leading provider of consumer finance solutions in Indonesia, with a strong focus on responsible lending and innovative channeling strategies. Operating across multiple provinces, we partner with local businesses and community organizations to bring credit access to underserved markets. Our culture emphasizes integrity, continuous improvement, and a customer‑first mindset, empowering employees to make a meaningful impact on the financial well‑being of individuals and families throughout the archipelago.
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