Introduction
We are seeking a motivated and detail‑oriented Administrator Counter Penjualan to join our dynamic sales team at a leading automotive dealership. This full‑time position is based in a busy showroom environment where you will be the first point of contact for customers interested in purchasing vehicles and related services. The role offers a vibrant workplace that blends traditional retail administration with modern digital engagement, providing an excellent platform for individuals passionate about the automotive industry and skilled in customer‑focused administration.
Responsibilities
- Greet and assist customers at the sales counter, providing accurate information on vehicle models, pricing, financing options, and promotional offers.
- Process sales transactions, complete necessary paperwork, and ensure all documentation complies with company policies and legal regulations.
- Maintain up‑to‑date inventory records, track vehicle arrivals and departures, and coordinate with the logistics team to guarantee product availability.
- Prepare daily, weekly, and monthly sales reports for management, highlighting key performance indicators such as conversion rates and customer satisfaction scores.
- Manage the dealership’s social media channels (Facebook, Instagram, TikTok, etc.), creating engaging posts, responding to inquiries, and monitoring online reviews to enhance brand visibility.
- Coordinate test‑drive schedules, arrange customer appointments, and follow up with prospects to nurture leads through the sales funnel.
- Assist the marketing department in organizing promotional events, open‑house days, and special launch activities.
- Handle routine administrative duties including filing, data entry, telephone support, and handling incoming mail and email correspondence.
- Provide after‑sales support by addressing customer concerns, processing warranty claims, and facilitating communication between service technicians and buyers.
- Continuously improve personal knowledge of automotive trends, new model releases, and financing products to better serve customers.
Requirements
- Gender: Female (per company policy for this specific counter role).
- Age: Maximum 28 years old.
- Education: Minimum high school diploma (SMA/SMK) or equivalent; preference given to candidates who have studied Office Administration or a related field.
- Experience: Prior experience in a sales counter, showroom, or customer service environment is advantageous. A genuine interest in automobiles, especially passenger cars, is highly valued.
- Personal Traits: Honest, trustworthy, and reliable with a professional appearance and strong work ethic.
- Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint), comfortable using dealership management software, and skilled at navigating major social media platforms for business purposes.
- Soft Skills: Excellent communication and interpersonal abilities, strong problem‑solving aptitude, attention to detail, and the capacity to multitask in a fast‑paced environment.
- Availability: Willing to work Monday through Saturday, 08:00 – 17:00, with occasional overtime during promotional periods.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health and dental insurance coverage.
- Paid annual leave, sick leave, and public holidays.
- Professional development programs, including automotive product training and customer service workshops.
- Opportunities for career progression into senior sales or dealership management roles.
- Employee discount on vehicle purchases, parts, and services.
- Friendly and supportive team environment with regular team‑building activities.
About Company
Our company is a reputable automotive dealership with over a decade of experience delivering quality vehicles and exceptional customer service across the region. We represent multiple renowned car manufacturers and pride ourselves on offering a wide selection of new and pre‑owned vehicles, financing solutions, and after‑sales support. Our mission is to create lasting relationships with customers by providing transparent, trustworthy, and personalized experiences. We foster a culture of continuous improvement, innovation, and community engagement, making us a preferred employer for individuals who are eager to grow within the automotive sector.
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