Agent Front Desk – Layanan Pelanggan

HARRIS Bareleng Batam

Kota Batam • Kepulauan Riau • Active until 28 Jun 2026

Rp 2.300.000 - Rp 4.000.000 • FULL TIME

Introduction

We are seeking a dynamic and customer‑focused individual to join our team as a Front Desk Agent – Layanan Pelanggan. This role serves as the first point of contact for our clients, providing friendly, efficient, and professional service in a fast‑paced environment. The ideal candidate will possess strong communication abilities, a collaborative mindset, and the resilience to thrive under pressure while maintaining a high standard of honesty and responsibility.

Responsibilities

The Front Desk Agent will be responsible for a broad range of duties that ensure smooth daily operations and exceptional customer experiences. Typical responsibilities include:

• Greeting visitors and callers, directing them to the appropriate department or staff member.
• Answering telephone inquiries, managing call queues, and providing accurate information about products, services, and company policies.
• Maintaining an organized reception area, including handling mail, deliveries, and administrative paperwork.
• Recording and tracking customer interactions in the CRM system, ensuring that all data is up‑to‑date and accessible for follow‑up.
• Resolving routine customer issues on the spot or escalating more complex matters to senior staff while keeping the customer informed.
• Coordinating meeting room bookings, preparing visitor badges, and ensuring security protocols are followed.
• Supporting team projects by preparing reports, compiling feedback, and assisting in the creation of service improvement initiatives.
• Working collaboratively with other departments—such as sales, support, and operations—to guarantee a seamless experience for both internal and external stakeholders.
• Adhering to the scheduled work hours of Monday through Saturday, 08:00 – 17:00, and being flexible to occasional overtime during peak periods.

Requirements

Candidates must meet the following minimum qualifications and demonstrate the listed competencies:

• Education: Minimum high school diploma (SMA/SMK) or equivalent.
• Gender: Open to all genders.
• Age: Applicants of any age are welcome, with no upper limit.
• Experience: Prior experience in a front‑desk, customer service, or related role is preferred but not mandatory.
• Core Skills:
  • Excellent verbal communication and active listening abilities.
  • Strong interpersonal skills to build rapport with clients and colleagues.
  • Integrity and a responsible attitude toward handling confidential information.
  • Team‑player mentality while also capable of working independently.
  • Ability to remain calm, organized, and efficient when working under pressure.
• Technical Skills: Basic computer literacy, proficiency with Microsoft Office, and familiarity with CRM or ticketing systems.

Benefits

We recognize the importance of rewarding our employees for their dedication and hard work. The successful candidate will enjoy a competitive compensation package that includes:

• Monthly salary commensurate with experience and market standards.
• Health insurance coverage for the employee and optional family add‑on.
• Paid annual leave and statutory holidays.
• Opportunities for professional development through training workshops and certifications.
• Employee assistance program and wellness initiatives to support work‑life balance.
• Performance‑based bonuses and recognition awards.
• Access to a collaborative, multicultural workplace that encourages growth and innovation.

About Company

Our organization is a leading provider in the service industry, known for delivering high‑quality solutions to a diverse client base. With a commitment to excellence, we foster a culture of continuous improvement, innovation, and customer centricity. Our team members are empowered to take ownership of their roles, contribute ideas, and shape the future direction of the company. Joining us means becoming part of a forward‑thinking environment where every interaction matters and every employee has the chance to make a meaningful impact.