Introduction
Accor, a global leader in hospitality, is seeking a dynamic and motivated Assistant Manager – Banquet to join our hotel team. This pivotal role supports the Banquet Manager in delivering flawless events that exceed guest expectations, ranging from intimate corporate meetings to grand weddings. The successful candidate will thrive in a fast‑paced environment, demonstrate a passion for guest service, and possess the operational expertise to ensure every banquet runs smoothly.
Responsibilities
- Assist the Banquet Manager in planning, organizing, and executing all banquet functions, ensuring adherence to client specifications and brand standards.
- Coordinate with sales, kitchen, housekeeping, and engineering departments to align resources, timelines, and setup requirements.
- Supervise and schedule banquet staff, including servers, bartenders, and kitchen assistants, providing on‑the‑spot coaching and performance feedback.
- Conduct pre‑event briefings and post‑event debriefs to evaluate service quality, identify improvement areas, and capture guest feedback.
- Manage inventory of banquet supplies, linens, and equipment, and oversee ordering processes to maintain optimal stock levels.
- Monitor budgetary controls, prepare cost estimates, and track event expenditures to ensure profitability.
- Ensure compliance with health, safety, and hygiene regulations, conducting regular inspections and corrective actions as needed.
- Handle guest inquiries and resolve issues promptly, delivering personalized service that enhances guest satisfaction and loyalty.
- Develop and maintain standard operating procedures (SOPs) for banquet operations, fostering consistency across all events.
- Participate in continuous improvement initiatives, leveraging Accor’s learning platforms to stay current with industry trends.
Requirements
- Minimum education: D3/D4 in Hospitality Management, Tourism, Business Administration, or a related field.
- At least 1‑2 years of relevant experience in banquet, event, or food & beverage operations, preferably within a hotel setting.
- Proven ability to work independently as well as collaboratively within cross‑functional teams.
- Strong customer‑service orientation with a track record of delivering exceptional guest experiences.
- Excellent communication and interpersonal skills, capable of interacting with clients, senior management, and staff at all levels.
- Demonstrated leadership qualities, including the ability to motivate, train, and develop team members.
- Highly organized with strong multitasking abilities; comfortable thriving in a high‑tempo environment.
- Passion for the hospitality industry, a keen eye for detail, and solid operational knowledge of banquet service.
- Flexibility to work on Saturdays and adapt to varying event schedules.
- Proficiency in basic computer applications and banquet management software is an advantage.
Benefits
- Employee discount card offering preferential rates at Accor hotels worldwide.
- Access to Accor’s extensive learning and development programs, including certifications and leadership tracks.
- Clear career progression pathways, with opportunities to advance within the property or across Accor’s global network.
- Participation in corporate social responsibility (CSR) and environmental, social, and governance (ESG) initiatives, allowing you to give back to the community.
- Competitive salary package, performance bonuses, and comprehensive health insurance.
- Work‑life balance with a structured schedule: Monday‑Saturday, 08:00‑17:00.
About Accor
Accor operates more than 5,200 hotels across 110 countries, encompassing a diverse portfolio of luxury, premium, and economy brands. The company is renowned for its commitment to innovation, sustainability, and delivering unforgettable guest experiences. As part of Accor, you will be immersed in a culture that values diversity, encourages continuous learning, and empowers employees to shape the future of hospitality.
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