Introduction
Adira Finance is seeking a motivated and detail‑oriented Collector to join our Bandar Lampung branch. The successful candidate will be responsible for managing the accounts receivable (A/R) overdue process, ensuring timely collection of outstanding balances while upholding the highest standards of integrity and customer service. This role offers a dynamic environment where you will work closely with internal teams and external clients, contributing directly to the company’s financial health and growth.
Responsibilities
- Execute and monitor the end‑to‑end collections process for overdue accounts, ensuring all payments are received within stipulated timelines.
- Maintain accurate records of all collection activities, including contact logs, payment agreements, and status updates in the company’s CRM system.
- Conduct regular follow‑ups via phone, email, and in‑person visits to delinquent borrowers, applying effective negotiation techniques to secure payments.
- Identify high‑risk accounts early and work proactively with the credit risk team to develop mitigation strategies.
- Prepare daily, weekly, and monthly collection reports for senior management, highlighting trends, challenges, and recovery rates.
- Collaborate with sales, customer service, and legal departments to resolve disputes and ensure a seamless customer experience.
- Stay updated on multifinance industry regulations and internal policies to guarantee compliance throughout the collection cycle.
- Participate in regular training sessions to enhance negotiation, communication, and data‑analysis skills.
Requirements
- Minimum education: D3/D4 or S1 (any major). Fresh graduates are welcome to apply.
- At least 1 year of experience in collections, credit monitoring, or related financial services (experience is a plus, not mandatory).
- Age limit: maximum 29 years.
- Male candidates only, as stipulated by the position’s local requirements.
- Strong understanding of multifinance business processes and a results‑driven mindset.
- Excellent interpersonal and communication skills, with proven negotiation ability.
- High level of integrity, persistence, meticulousness, and honesty.
- Proficiency in using credit monitoring tools, debt recovery software, and standard office applications.
- Willingness to be placed at the Adira branch in Bandar Lampung, according to domicile.
- Availability to work Monday through Saturday, 08:00 – 16:00.
Benefits
- Competitive base salary with performance‑based bonuses tied to collection targets.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Professional development programs, including certification courses in credit management and negotiation.
- Transportation allowance and meal vouchers to support daily commuting.
- Opportunities for career advancement within the Adira Finance network across Indonesia.
- Employee assistance program offering financial counseling and wellness resources.
About Company
Adira Finance is one of Indonesia’s leading non‑bank financial institutions, specializing in consumer credit, motor vehicle financing, and multifinance solutions. With a strong presence in over 30 cities, Adira is committed to delivering accessible, transparent, and responsible financial services to individuals and businesses alike. Our corporate culture emphasizes ethical conduct, continuous learning, and a customer‑centric approach. By joining our team, you become part of a forward‑thinking organization that values teamwork, innovation, and the professional growth of every employee.
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