Introduction
Yamaha Sumber Mas Motor, a leading authorized dealer of Yamaha motorcycles, is expanding its team with a dynamic Consultant Layanan After‑Sales. This role blends after‑sales support with proactive sales activities, ensuring that every customer experiences the high‑quality service and performance Yamaha is renowned for. The successful candidate will act as the primary liaison between the dealership and its customers, driving satisfaction, loyalty, and repeat business while also contributing to new sales opportunities.
Responsibilities
- Provide comprehensive after‑sales assistance, including warranty processing, service scheduling, and parts inquiries.
- Respond swiftly to customer concerns via phone, email, and social media, maintaining a reputation for fast and reliable service.
- Build and nurture a network of customer relationships, leveraging personal contacts and digital platforms to generate leads for new motorcycle sales.
- Collaborate closely with the sales, service, and parts teams to ensure a seamless customer journey from purchase through ownership.
- Conduct product demonstrations and explain technical features, helping customers make informed decisions about upgrades and accessories.
- Maintain accurate records in the dealership’s CRM system, tracking service histories, sales opportunities, and follow‑up actions.
- Assist in organizing promotional events, test‑drive sessions, and community outreach programs to increase brand visibility.
- Continuously update personal knowledge of Yamaha’s latest models, technology advancements, and industry trends.
- Prepare periodic reports on customer satisfaction, service turnaround times, and sales performance for management review.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: No upper age limit; the position welcomes candidates of all experience levels.
- Gender: Open to all genders.
- Experience: 0 + years; fresh graduates with a passion for motorcycles are encouraged to apply.
- Key Skills:
- Excellent communication and interpersonal abilities.
- Strong networking capabilities and a wide relational base.
- Team‑player mindset with the ability to collaborate across departments.
- Active presence on social media platforms to engage customers and promote offers.
- Integrity, perseverance, and a results‑driven attitude.
- Quick response time and ability to handle multiple inquiries simultaneously.
- Adaptability to new technologies and sales administration tools.
Benefits
- Competitive base salary aligned with the regional UMR (minimum wage) standards.
- Performance‑based incentives, commissions, and bonuses tied to sales and service targets.
- Comprehensive training on Yamaha products, sales techniques, and after‑sales processes.
- Opportunities for career advancement within a fast‑growing dealership network.
- Employee discount on Yamaha motorcycles, parts, and accessories.
- Health insurance coverage and statutory benefits.
- Flexible working schedule: Monday‑Saturday, 09:00 – 17:00, with occasional weekend events.
About Company
Yamaha Sumber Mas Motor has been serving motor enthusiasts for over a decade, offering a full suite of services ranging from new motorcycle sales to comprehensive after‑sales support. As an authorized Yamaha dealer, the company prides itself on delivering authentic products, certified maintenance, and a customer‑centric experience. With a strong foothold in the local market, Yamaha Sumber Mas Motor continues to expand its footprint, embracing digital engagement and community‑driven initiatives to stay ahead in a competitive industry.
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