Introduction
Home Credit Indonesia, a leading consumer finance provider in the country, is expanding its retail footprint in the vibrant town of Sragen. We are looking for dynamic, customer‑focused individuals to join our team as Crew Store Area – Penjualan Retail. This role is ideal for recent graduates or sales‑experienced candidates who thrive in a fast‑paced retail environment and are eager to help customers access affordable financing solutions for everyday purchases.
The successful candidate will work from a dedicated store location (no traveling required) and will be the face of Home Credit Indonesia, guiding shoppers through the payment process, promoting our financing products, and building lasting relationships that drive both customer satisfaction and business growth.
Responsibilities
- Actively offer Home Credit Indonesia payment solutions to customers visiting the store, explaining product features, eligibility criteria, and repayment terms.
- Utilize social media platforms (e.g., Instagram, Facebook, TikTok) to promote financing offers, share success stories, and engage with the local community.
- Provide step‑by‑step assistance to customers during the application and payment process, ensuring a smooth and transparent experience.
- Maintain accurate records of sales activities, customer interactions, and daily transaction reports using the company’s CRM system.
- Collaborate with store managers and fellow crew members to achieve monthly sales targets and improve overall store performance.
- Stay up‑to‑date on product updates, regulatory changes, and industry trends to confidently answer customer inquiries.
- Participate in regular training sessions and sales workshops to continuously enhance product knowledge and selling techniques.
- Uphold the brand image by presenting a professional appearance, wearing the provided uniform, and adhering to Home Credit’s service standards.
- Identify opportunities for cross‑selling additional Home Credit services such as personal loans or credit cards, contributing to higher revenue per customer.
- Provide feedback to management on customer preferences, common objections, and suggestions for improving the in‑store experience.
Requirements
- Age: 18 – 40 years old.
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Gender: All genders are welcome to apply.
- Experience: Open to fresh graduates or candidates with prior sales experience in retail or financial services.
- Professional appearance and strong personal grooming.
- Own an Android smartphone for accessing internal apps and social media tools.
- Excellent communication skills in Bahasa Indonesia; additional language abilities are a plus.
- Strong analytical mindset to assess sales data and customer needs.
- Ability to work independently during store hours (11:00 – 20:00) with a fixed schedule, Tuesday through Sunday.
- Customer‑service orientation, problem‑solving attitude, and a willingness to learn.
Benefits
- Competitive monthly base salary with unlimited performance‑based bonuses.
- Clear career progression path, including opportunities for promotion to senior sales or supervisory roles.
- Comprehensive health insurance coverage for the employee.
- Ongoing training programs, certifications, and personal development workshops.
- Fully equipped workplace: uniform, ID card, and access to a modern office environment.
- Supportive team culture that celebrates achievements and encourages collaboration.
- Exposure to cutting‑edge financial technology tools used by a leading fintech company.
About Company
Home Credit Indonesia is part of the global Home Credit Group, a trusted name in consumer finance operating across more than 10 countries. Our mission is to enable responsible and accessible credit for millions of shoppers, helping them purchase essential goods and improve their quality of life. With a strong focus on digital innovation, we combine traditional retail presence with modern online channels to deliver seamless financing solutions. By joining our team in Sragen, you become part of a forward‑thinking organization that values integrity, customer empowerment, and continuous improvement.
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