Introduction
We are seeking enthusiastic and customer‑focused individuals to join our dynamic team as Customer Service Representatives – Client Support Specialists. This role is ideal for candidates who thrive in fast‑paced environments, enjoy interacting with a diverse client base, and are eager to contribute to the operational excellence of our organization. The position offers a full‑time schedule from Monday to Saturday, 08:00 – 17:00, and includes three distinct career pathways: Customer Service, Production Staff, and Helper Cleaning Service.
Responsibilities
- Provide prompt, courteous, and accurate assistance to customers via phone, email, and chat, ensuring a high level of satisfaction.
- Document all client interactions in the CRM system, tracking issues, resolutions, and follow‑up actions.
- Collaborate with the Production team to relay client feedback that can improve product quality and delivery timelines.
- Assist the Cleaning Service crew by maintaining cleanliness standards in shared workspaces, ensuring a safe and welcoming environment for both staff and visitors.
- Handle routine administrative tasks such as order processing, invoicing, and scheduling of service appointments.
- Identify recurring problems and suggest process improvements to management, contributing to continuous operational excellence.
- Participate in regular training sessions to stay up‑to‑date with product knowledge, company policies, and industry best practices.
- Adhere to company health and safety guidelines, especially when performing cleaning or production support duties.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Open to candidates of any age, with a maximum limit of 0 years for entry‑level positions (i.e., fresh graduates are welcome).
- Gender: All genders are encouraged to apply.
- Experience: No prior experience required; on‑the‑job training will be provided.
- Key Skills:
- Strong verbal and written communication abilities in Bahasa Indonesia and, preferably, basic English.
- Excellent interpersonal skills with a genuine passion for serving customers.
- Ability to work both independently and as part of a multi‑disciplinary team.
- Basic computer literacy, including familiarity with email, Microsoft Office, and CRM platforms.
- Attention to detail and strong problem‑solving aptitude.
- Physical stamina for cleaning or production support tasks when required.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave and public holidays.
- Professional development opportunities, including workshops on customer service excellence, production processes, and workplace safety.
- Employee assistance program (EAP) for personal and professional support.
- Friendly, inclusive workplace culture that values diversity and encourages career growth.
About Company
Our company is a leading player in the consumer goods sector, delivering high‑quality products and services to a broad market across Indonesia. With a commitment to innovation, sustainability, and customer satisfaction, we have built a reputation for reliability and excellence. We invest heavily in our people, offering continuous training, clear career pathways, and a supportive environment where every team member can thrive. Join us and become part of a forward‑thinking organization that values your contributions and helps you achieve your professional goals.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now