Introduction
We are seeking a dynamic and personable individual to join our team as a Kasir dan Staf Layanan Pelanggan (Cashier and Customer Service Staff). This front‑line position is pivotal in delivering a seamless checkout experience and ensuring every guest feels valued from the moment they walk through our doors. The role is based in a busy food & beverage environment where professionalism, a pleasant appearance, and the ability to handle multiple tasks under pressure are essential.
Responsibilities
- Operate the point‑of‑sale (POS) system efficiently, handling cash, credit cards, and digital payments with accuracy.
- Provide courteous and prompt assistance to customers, answering inquiries about menu items, promotions, and store policies.
- Maintain a clean and organized cashier station, ensuring all receipts, vouchers, and promotional materials are stocked.
- Collaborate closely with kitchen and floor staff to coordinate order flow and resolve any service delays.
- Monitor inventory of consumables (e.g., napkins, condiments) at the front counter and notify supervisors when re‑ordering is needed.
- Handle customer complaints or feedback professionally, escalating issues to management when necessary.
- Perform end‑of‑day cash reconciliation, preparing reports for accounting and ensuring any discrepancies are documented.
- Participate in regular training sessions on product knowledge, safety standards, and customer service excellence.
- Uphold all health, safety, and hygiene regulations, especially when handling food‑related transactions.
- Assist with promotional events, loyalty program enrollment, and special offers to drive repeat business.
Requirements
- Education: Minimum D3/D4 (Associate degree) or high school (SMA) equivalent.
- Age: Maximum 30 years.
- Gender: Open to all genders.
- Experience: Prior experience in the food & beverage (F&B) sector is preferred but not mandatory.
- Appearance: Professional and attractive demeanor suitable for a customer‑facing role.
- Core Skills: Proficiency with POS and cash register systems, basic math, and strong communication abilities.
- Soft Skills: Honesty, responsibility, high energy, enthusiasm, and the ability to work effectively under pressure.
- Availability: Willingness to work Monday through Saturday, 08:00 – 17:00.
- Personal Traits: Team‑oriented, adaptable, and eager to learn new procedures quickly.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage after the probationary period.
- Meal allowance and employee discounts on food and beverages.
- Paid leave, including annual vacation and sick days.
- Opportunities for career advancement within a growing hospitality brand.
- Professional development programs, including customer service workshops and POS training.
- Safe and supportive work environment with a collaborative team culture.
About Company
Our company is a leading player in the Indonesian food & beverage industry, operating a chain of contemporary cafés and quick‑service restaurants across major cities. We pride ourselves on delivering high‑quality cuisine, innovative menu concepts, and an inviting atmosphere that encourages guests to linger and enjoy. With a strong commitment to employee growth, we invest in continuous training and foster a culture where every team member can thrive and contribute to our mission of creating memorable dining experiences.
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