Introduction
The Mitra Collection Back End (MCBE) – Kutacane position is a key role within our multifinance division, focused on the effective management of overdue accounts receivable (A/R). Candidates of any educational background who are motivated, detail‑oriented, and able to work flexible hours are encouraged to apply. This role offers a dynamic environment where you will interact directly with customers, support branch operations, and contribute to the company’s financial health by meeting collection targets.
Responsibilities
- Manage and oversee the end‑to‑end process of A/R overdue collection, ensuring all payments are pursued in a timely and professional manner.
- Conduct field visits to customers for on‑site collection, negotiation, and relationship building, while adhering to company policies and legal regulations.
- Assist branch managers in handling problematic partners, including the preparation of escalation reports and coordination with legal or recovery teams.
- Achieve monthly and quarterly collection targets set by senior management, tracking performance against key performance indicators (KPIs).
- Execute the retrieval of assets or units from delinquent customers, coordinating logistics and documentation for asset repossession.
- Maintain accurate and up‑to‑date records in the collection management system, documenting all contact attempts, agreements, and payment confirmations.
- Provide regular status updates to supervisors, highlighting risk trends, potential fraud indicators, and opportunities for process improvement.
- Participate in training sessions on credit monitoring, negotiation techniques, and regulatory compliance to continuously improve collection effectiveness.
Requirements
- Open to candidates with no prior work experience; fresh graduates are welcome.
- Minimum age of 18 years; maximum age 65 years.
- All levels of education accepted – a high school diploma or higher is sufficient.
- Strong understanding of multifinance business processes and a results‑driven mindset.
- Excellent interpersonal and communication skills, with proven ability to negotiate and resolve conflicts.
- High integrity, perseverance, meticulous attention to detail, and honesty in all dealings.
- Possession of a SPPI (Surat Pengantar Penagihan Ijin) card is a plus but not mandatory.
- Flexibility to work Monday through Sunday, with core hours from 08:00 to 16:00 and the ability to adapt to varying workloads.
- Relevant skills such as credit monitoring, debt collection processes, and interpersonal communication.
Benefits
- Competitive salary with performance‑based incentives tied to collection targets.
- Flexible working hours that allow for a balanced personal and professional life.
- Comprehensive health insurance coverage for the employee.
- Opportunities for professional development through on‑the‑job training, workshops, and certification programs.
- Career progression pathways within the multifinance and broader financial services divisions.
- Supportive team environment with mentorship from experienced collection supervisors.
About Company
Our company is a leading multifinance institution operating across Indonesia, providing a wide range of financing solutions to individuals and businesses. With a strong commitment to financial inclusion, we empower customers to achieve their goals while maintaining rigorous risk management standards. The Kutacane branch serves a diverse community, and our collection team plays a vital role in sustaining the company’s liquidity and reputation. By joining us, you become part of a forward‑thinking organization that values ethical practices, continuous improvement, and employee growth.
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