Introduction
The Mitra Collection Back End (MCBE) position in Meulaboh, located at the Johan Pahlawan branch, is a pivotal role within our multifinance organization. As a member of the collections team, you will be responsible for overseeing the timely recovery of overdue accounts receivable (A/R) while maintaining strong relationships with our valued customers. This position offers a flexible work schedule, allowing you to balance professional responsibilities with personal commitments, and is open to candidates of all educational backgrounds.
Responsibilities
- Manage and ensure the successful execution of A/R overdue collection activities, meeting all internal deadlines.
- Conduct on‑site visits to customers for the purpose of debt recovery, demonstrating professionalism and empathy.
- Assist branch personnel in handling problematic partners, providing support and actionable solutions.
- Achieve collection targets set by the company, consistently tracking performance against key metrics.
- Execute the withdrawal of assets from high‑risk customers, following legal and procedural guidelines.
- Maintain accurate records of all collection activities, updating the internal system with detailed notes and status changes.
- Collaborate with credit monitoring and loan processing teams to share insights that help mitigate future delinquency.
- Participate in regular training sessions to stay current with regulatory changes and best practices in debt collection.
Requirements
- Open to candidates with no prior experience; comprehensive on‑the‑job training will be provided.
- Minimum age of 18 years; maximum age limit of 65 years.
- All educational levels are accepted; a strong willingness to learn is essential.
- Understanding of multifinance business processes and a results‑oriented mindset.
- Excellent interpersonal and communication skills, with proven negotiation abilities.
- High integrity, persistence, meticulous attention to detail, and honesty.
- Possession of a SPPI (Surat Pengantar Penagihan Intern) card is a plus, though not mandatory.
- Key skills: credit monitoring, loan processing, debt collection procedures, and effective interpersonal communication.
- Ability to work flexible hours, Monday through Sunday, from 08:00 to 16:00.
Benefits
- Flexible working hours that accommodate personal and family needs.
- Competitive base salary with performance‑based incentives tied to collection targets.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and public holiday pay.
- Professional development opportunities, including certification support for SPPI and other industry credentials.
- Transportation allowance for field visits to customers.
- A supportive team environment with regular coaching and mentorship.
- Access to employee assistance programs focused on financial wellness and mental health.
About Company
Our company is a leading multifinance institution operating across Indonesia, with a strong presence in the Sumatra region. We specialize in providing flexible financing solutions to individuals and small‑to‑medium enterprises, empowering them to achieve personal and business goals. At the Johan Pahlawan branch in Meulaboh, we pride ourselves on a customer‑first philosophy, ethical business practices, and a commitment to community development. Joining our team means becoming part of a dynamic organization that values innovation, integrity, and the professional growth of its employees.
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