Introduction
The Multifinance Solutions Group, a leading provider of consumer financing and vehicle leasing services in Indonesia, is seeking a dynamic Relationship Officer for its Banjarmasin, Kalimantan branch. This role is pivotal in bridging the gap between our diverse product portfolio and both existing and prospective customers. As a Relationship Officer, you will act as the first point of contact, ensuring that every client receives personalized, professional service while adhering to our rigorous credit and compliance standards.
Responsibilities
- Promote and sell the company’s financing products to existing clients and generate new leads through proactive outreach and networking.
- Gather initial customer data, verify information, and prepare complete credit applications in coordination with the underwriting team.
- Maintain regular communication with dealers and customers to monitor the status of credit applications, providing timely updates and decisions.
- Explain repayment schedules, due dates, payment locations, and any additional terms to ensure customers fully understand their obligations.
- Develop and nurture long‑term relationships with distributors, dealerships, and individual borrowers to drive repeat business.
- Collaborate with the marketing department to align promotional campaigns with field activities and market feedback.
- Track key performance indicators such as order volume, approval rates, and customer satisfaction, reporting insights to management.
- Ensure compliance with internal policies, regulatory requirements, and ethical standards throughout the sales cycle.
- Participate in continuous training sessions to stay current on product features, industry trends, and best practices in multifinance operations.
Requirements
- Minimum education: Diploma (D3) or higher (D4) in Business, Finance, or a related field.
- Age: No upper limit, but candidates under 30 are preferred to align with the energetic field environment.
- Gender: All genders are welcome to apply.
- Valid driver’s license (SIM C) and personal vehicle for client visits and field work.
- Strong understanding of multifinance business processes, including credit assessment and loan documentation.
- Previous experience in sales, marketing, or customer relationship management is a distinct advantage.
- Excellent communication and negotiation skills, with the ability to explain complex financial terms in simple language.
- Proficiency with marketing tools, CRM software, and basic office applications.
- Adaptability, quick learning ability, and a customer‑centric mindset.
- Willingness to work Monday through Saturday, 08:00 – 16:00, with occasional overtime during peak periods.
Benefits
- Competitive base salary with performance‑based commissions and bonuses.
- Comprehensive health insurance covering medical, dental, and vision care.
- Company‑provided transportation allowance and fuel reimbursement.
- Professional development programs, including sales certification and leadership workshops.
- Opportunities for career advancement within a fast‑growing regional organization.
- Annual paid leave, public holiday pay, and additional leave for special occasions.
- Employee recognition awards and team‑building events to foster a collaborative workplace culture.
About Company
Multifinance Solutions Group has been a trusted name in Indonesia’s financing sector for over a decade. Operating across Java, Sumatra, and Kalimantan, the company offers a broad range of products, from vehicle loans and equipment leasing to personal credit lines. Our mission is to empower individuals and businesses by providing accessible, transparent, and flexible financing solutions. With a strong commitment to corporate responsibility and technological innovation, we continuously invest in digital platforms that streamline application processes and enhance customer experience. Joining our Banjarmasin team means becoming part of a forward‑thinking organization that values integrity, excellence, and community impact.
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