Introduction
GraPARI, a leading partner of Telkomsel in the Jakarta Raya region, is seeking a dynamic and customer‑focused Sales Advocacy Representative (SAR). This role is pivotal in driving sales growth while upholding the highest standards of advocacy, compliance, and service excellence. As a SAR, you will serve as the primary point of contact for customers, guiding them through product inquiries, resolving issues, and ensuring a seamless experience that reflects GraPARI’s commitment to quality.
The position is based in Jakarta and offers the opportunity to work across the entire metropolitan area, interacting with a diverse customer base and collaborating with a high‑performing sales team.
Responsibilities
- Understand and own assigned sales targets, employing proactive advocacy and strict compliance with established SOPs.
- Provide consultative sales support, answering product questions, offering tailored recommendations, and addressing customer needs promptly.
- Ensure customer satisfaction by delivering Telkomsel products and services with professionalism and a solutions‑oriented mindset.
- Act as the single point of contact for customers, coordinating any additional assistance required beyond the sales scope to maintain a continuous service experience.
- Assist in managing peak‑period queues, helping to de‑congest service lines and deliver timely assistance during high‑traffic intervals.
- Collaborate closely with Team Leaders, SAR Coordinators, CCO Supervisors, and regional teams to escalate product or sales issues effectively.
- Maintain accurate records of interactions, sales activities, and customer feedback in the CRM system.
- Participate in regular training sessions to stay current on Telkomsel product updates, sales techniques, and compliance requirements.
- Identify cross‑selling and up‑selling opportunities, contributing to overall revenue growth.
Requirements
- Minimum education: D3/D4 (all majors) with a GPA of 3.00 or higher.
- At least 1 year of proven sales experience, preferably in a B2C telecommunications environment.
- Strong selling, negotiation, and customer service skills.
- Analytical mindset, detail‑oriented, and capable of multitasking in a fast‑paced environment.
- Ability to work both independently and collaboratively within a team.
- Willingness to be deployed throughout the entire Jakarta area.
- Excellent communication skills in Bahasa Indonesia; English proficiency is a plus.
- Gender: open to all.
- Availability to work Monday through Sunday, 08:00 – 17:00.
Benefits
- Competitive base salary with performance‑based commissions.
- Comprehensive health insurance (medical, dental, vision) for employee and dependents.
- Transportation allowance covering the extensive Jakarta coverage area.
- Meal vouchers or daily allowance for shift work.
- Professional development programs, including sales certification and leadership training.
- Opportunities for career advancement within GraPARI and the broader Telkomsel ecosystem.
- Employee recognition programs and quarterly awards for top performers.
- Paid annual leave, public holidays, and additional leave for long‑service milestones.
About Company
GraPARI is a premier retail and distribution partner of Telkomsel, Indonesia’s largest mobile network operator. With a robust presence across Jakarta, GraPARI delivers cutting‑edge telecommunications products, prepaid and postpaid plans, and value‑added services to millions of customers. The company prides itself on a culture of innovation, integrity, and customer‑centricity, fostering an environment where employees are empowered to make an impact.
By joining GraPARI, you become part of a forward‑thinking organization that values continuous improvement, embraces digital transformation, and strives to set industry benchmarks for service quality. Our teams collaborate closely with Telkomsel’s product and technical divisions, ensuring that every customer interaction reflects the highest standards of reliability and satisfaction.
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