Introduction
We are seeking enthusiastic and reliable individuals to join our team as Staf Operasional Counter Crew (Layanan Pelanggan). This front‑line role is essential for delivering an exceptional customer experience at our retail locations. The successful candidate will act as the primary point of contact for customers, handling inquiries, processing transactions, and ensuring that the store environment remains welcoming and efficient. If you thrive in a fast‑paced, shift‑based environment and enjoy working collaboratively with a diverse team, we encourage you to apply.
Responsibilities
- Greet customers warmly and provide accurate information about products, services, and promotions.
- Process sales transactions using the store’s Management System, ensuring correct cash handling and receipt issuance.
- Maintain the cleanliness and organization of the counter area, including stocking promotional materials and updating price tags.
- Resolve customer complaints and queries promptly, escalating complex issues to the supervisor when necessary.
- Assist in inventory checks, report stock discrepancies, and support restocking activities during shift changes.
- Collaborate with team members to meet daily sales targets and uphold service standards.
- Participate in regular training sessions on product knowledge, sales techniques, and system updates.
- Adhere to company policies regarding safety, security, and data privacy, especially when handling customer information.
- Prepare end‑of‑shift reports, reconcile cash drawers, and ensure all paperwork is accurately completed.
- Contribute ideas for improving the customer journey and operational efficiency based on frontline observations.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 1 year of experience in a similar customer‑service or retail counter role.
- Ability to work flexible shift schedules, including weekends (Monday‑Saturday).
- Strong interpersonal skills with a proven ability to work effectively in a team.
- Basic proficiency in using a Store Management System and handling cash transactions.
- Excellent communication skills in Bahasa Indonesia; additional language abilities are a plus.
- Professional appearance, punctuality, and a customer‑first attitude.
- Physical ability to stand for extended periods and lift items up to 15 kg when needed.
Benefits
- Competitive base salary with performance‑based incentives.
- Shift differentials for evening and weekend work.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid time off, including annual leave, sick leave, and public holidays.
- Opportunities for career advancement through internal training and mentorship programs.
- Employee discount on all store merchandise.
- Transportation allowance or reimbursement for commuting expenses.
- Team-building activities and quarterly recognition events.
About Company
Our company is a leading retail brand in Indonesia, recognized for its wide range of quality products and commitment to customer satisfaction. With over a decade of market presence, we operate a network of modern stores across major cities, delivering innovative shopping experiences through both physical outlets and digital platforms. We pride ourselves on fostering an inclusive workplace where every employee can grow, contribute ideas, and feel valued. By joining our team, you become part of a dynamic organization that invests in its people, embraces technology, and continuously strives to set new standards in the retail industry.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now