Introduction
We are seeking enthusiastic and reliable individuals to join our retail team as Store Crew Members – Customer Service & Operations. This role is the frontline of our store, where every interaction shapes the customer’s perception of our brand. If you are a motivated self‑starter with a passion for delivering exceptional service, enjoy fast‑paced environments, and thrive when working collaboratively, we invite you to apply.
The position is based in a high‑traffic retail location, operating Monday through Saturday from 08:00 to 17:00. Candidates must be able to meet the physical demands of the job while maintaining a positive attitude and strong work ethic.
Responsibilities
- Greet customers warmly, assess their needs, and provide knowledgeable assistance throughout the shopping experience.
- Operate the store’s point‑of‑sale (POS) and inventory management systems accurately to process sales, returns, and exchanges.
- Maintain visual merchandising standards, including shelf stocking, product rotation, and promotional displays.
- Monitor inventory levels, perform regular stock counts, and report discrepancies to the shift supervisor.
- Ensure the store environment is clean, organized, and safe for both customers and staff.
- Handle customer inquiries and resolve complaints promptly, escalating complex issues when necessary.
- Collaborate with team members to achieve daily sales targets and operational goals.
- Participate in regular training sessions to stay up‑to‑date with product knowledge, company policies, and industry trends.
- Assist in opening and closing procedures, including cash reconciliation and securing the premises.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Maximum age: 40 years.
- All genders are welcome to apply.
- Prior experience in retail, customer service, or related fields is preferred.
- Strong interpersonal skills with the ability to work effectively in a team setting.
- Good physical health; ability to stand for extended periods, lift up to 20 kg, and perform light manual tasks.
- Proficiency in using a Store Management System (inventory, POS, reporting).
- Excellent verbal communication in Bahasa Indonesia; English proficiency is a plus.
- Positive attitude, reliability, and a willingness to learn.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid time off, including annual leave, sick leave, and public holidays.
- Opportunities for career advancement within a rapidly growing retail network.
- Employee discount on all store merchandise.
- Structured training programs and mentorship from experienced store managers.
- Safe, inclusive, and supportive work environment that values diversity.
About Company
Our company is a leading retail chain in Indonesia, known for offering a wide range of high‑quality consumer goods—from everyday household items to the latest lifestyle products. With a commitment to customer satisfaction and community engagement, we continuously invest in modern store technologies and staff development. Our mission is to create a shopping experience that is convenient, enjoyable, and trustworthy, while fostering a workplace culture that encourages growth, innovation, and mutual respect. Join us and become part of a dynamic team that is shaping the future of retail in the region.
Interested in this position?
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