Introduction
Accor, a global leader in hospitality, is seeking a dynamic Supervisor Public Area Operations to join our team. This pivotal role ensures that all public spaces within the hotel—lobbies, corridors, lounges, and service areas—are maintained to the highest standards of cleanliness, safety, and guest satisfaction. The successful candidate will act as a bridge between frontline staff and management, driving operational excellence while embodying Accor’s commitment to memorable guest experiences.
Working hours are Monday through Saturday, from 08:00 to 17:00. The position requires flexibility to cover shift work, including weekends and public holidays, in order to maintain seamless service continuity.
Responsibilities
- Lead daily public‑area operations, ensuring all guest‑facing spaces meet Accor’s brand standards for cleanliness, presentation, and safety.
- Supervise, coach, and schedule a team of housekeeping and public‑area attendants, fostering a collaborative and high‑performance culture.
- Conduct regular inspections and audits, promptly addressing any deficiencies and implementing corrective actions.
- Coordinate with front‑desk, maintenance, and food & beverage departments to resolve guest requests, special events, and operational challenges.
- Maintain inventory of cleaning supplies, equipment, and linens, ordering stock as needed while controlling costs.
- Prepare and present daily and weekly operational reports to senior management, highlighting key performance indicators such as turnaround time, guest satisfaction scores, and incident logs.
- Drive continuous improvement initiatives, including waste‑reduction programs, eco‑friendly cleaning practices, and service innovation projects.
- Ensure compliance with health, safety, and environmental regulations, conducting regular risk assessments and staff training sessions.
- Act as a point of contact for guest feedback related to public areas, delivering prompt and professional resolutions.
- Support recruitment, onboarding, and performance appraisal processes for public‑area staff.
Requirements
- Minimum education: Diploma (D3) or Bachelor’s degree (D4) in Hospitality Management, Business Administration, or a related field; a relevant specialization is preferred.
- At least 1–3 years of supervisory experience in a hotel or comparable hospitality environment, with a strong emphasis on public‑area operations.
- Demonstrated leadership abilities, including team motivation, conflict resolution, and staff development.
- Excellent communication and interpersonal skills, with the ability to interact professionally with guests, colleagues, and senior management.
- Well‑groomed appearance and a guest‑oriented mindset, reflecting Accor’s brand image.
- Proven ability to work effectively under pressure and manage multiple priorities simultaneously.
- Willingness to work flexible shifts, including weekends and public holidays.
- Good command of English (spoken and written) is an advantage; fluency in the local language is required.
- Strong attention to detail, proactive problem‑solving skills, and a commitment to continuous improvement.
Benefits
- Employee benefit card granting discounted rates at Accor hotels worldwide, encouraging staff to experience the brand first‑hand.
- Access to Accor’s extensive learning and development platform, including leadership courses, language training, and technical certifications.
- Clear career progression pathways, with opportunities to advance within the property or transfer to other Accor locations globally.
- Participation in Corporate Social Responsibility (CSR) and ESG initiatives, allowing you to contribute to community projects and sustainability programs.
- Competitive salary package, health insurance, and paid leave in accordance with local labor regulations.
- Employee recognition programs that celebrate outstanding performance and innovative ideas.
About Company
Accor is a worldwide hospitality group with more than 5,000 hotels and resorts across 110 countries. Known for its diverse portfolio of brands—from luxury to economy—Accor delivers unforgettable experiences to millions of guests each year. The company places a strong emphasis on sustainability, inclusivity, and employee well‑being, fostering a culture where talent can thrive and make a positive impact on the communities it serves. Joining Accor means becoming part of a vibrant, global network that values innovation, diversity, and continuous learning.
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