Introduction
We are seeking a dynamic and customer‑focused Service Advisor to join our fast‑growing motorcycle service center as the primary point of contact for all client interactions. This role is pivotal in ensuring a seamless service experience, from the moment a customer walks in until their motorcycle is ready for pickup. The ideal candidate will combine technical curiosity with strong interpersonal skills to drive satisfaction and repeat business.
Responsibilities
The Service Advisor will be responsible for a broad range of duties that bridge the gap between customers and our technical team. Key responsibilities include:
- Greet customers promptly, assess their service needs, and capture detailed information about vehicle issues.
- Explain service options, recommended repairs, and associated costs in clear, non‑technical language.
- Create and manage work orders, ensuring all required documentation is accurate and complete.
- Coordinate with technicians to schedule service appointments and prioritize urgent repairs.
- Maintain up‑to‑date records in the shop’s computer system, tracking parts usage, labor hours, and warranty claims.
- Follow up with customers throughout the service cycle, providing status updates and addressing any concerns.
- Handle customer complaints professionally, seeking swift resolutions and turning negative experiences into positive outcomes.
- Identify opportunities for additional services or parts sales, contributing to the shop’s revenue targets.
- Participate in regular team meetings, sharing feedback from customers to help improve processes.
- Ensure the service area remains organized, clean, and compliant with safety standards.
Requirements
Successful candidates will meet the following minimum qualifications and possess the soft skills needed to excel in a fast‑paced service environment:
- Male, age 30 years or younger.
- Minimum education: SMA/SMK or equivalent; preference for graduates of the Technical Business School of Mechanics (TBSM).
- Basic understanding of motorcycle mechanics and the ability to discuss common issues with customers.
- Professional appearance, strong communication skills, and a courteous demeanor.
- Proficiency in basic administrative tasks and comfortable using standard computer software (e.g., MS Office, service management systems).
- Demonstrated ability to work collaboratively within a team and meet performance targets.
- Strong problem‑solving attitude, with a focus on customer satisfaction and continuous improvement.
- Prior experience in sales development or customer service is a plus, though not mandatory.
Benefits
We value our employees and offer a comprehensive benefits package designed to support both personal and professional growth:
- Competitive base salary with performance‑based incentives.
- Health and dental insurance coverage.
- Paid leave, including annual vacation and sick days.
- Opportunities for continuous training in automotive technology and customer relationship management.
- Clear career progression pathways toward senior advisory or supervisory roles.
- Employee discount on parts, accessories, and service work.
- Supportive work environment with a focus on teamwork and mutual respect.
- Standard working hours: Monday – Saturday, 08:00 – 17:00, with overtime compensated according to labor regulations.
About Company
Our company is a leading motorcycle service and repair network, recognized for its commitment to quality, reliability, and customer satisfaction. With a network of modern workshops equipped with state‑of‑the‑art diagnostic tools, we serve a diverse clientele ranging from everyday commuters to performance enthusiasts. Our culture emphasizes continuous learning, safety, and a passion for two‑wheel mobility. Joining our team means becoming part of a forward‑thinking organization that invests in its people and strives to set the benchmark for service excellence in the industry.
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