Introduction
We are seeking enthusiastic and customer‑focused individuals to join our front‑line service team as Frontliner Layanan Pelanggan. This role is the first point of contact for our customers, representing the brand with professionalism and a friendly attitude. Whether you are a recent graduate or someone looking to re‑enter the workforce, this position offers a dynamic environment where you can develop strong communication skills, understand retail operations, and contribute directly to customer satisfaction.
Responsibilities
- Greet customers warmly, answer inquiries, and provide product or service information in a clear and courteous manner.
- Handle incoming calls, chat messages, and social media interactions, ensuring timely and accurate responses.
- Assist customers with transactions, returns, and exchanges while adhering to company policies and data‑privacy regulations.
- Identify customer needs, recommend suitable solutions, and upsell when appropriate to increase sales revenue.
- Maintain up‑to‑date knowledge of product offerings, promotions, and store procedures.
- Document customer interactions and feedback in the CRM system to support continuous improvement.
- Collaborate with other departments such as logistics, finance, and marketing to resolve complex issues.
- Observe and enforce business ethics, compliance standards, and data security protocols.
- Participate in shift handovers, ensuring all pending matters are clearly communicated to the next team.
- Contribute ideas for service enhancements during regular team meetings.
Requirements
- Education: Open to all educational levels (SMA/SMK, Diploma, Bachelor’s degree).
- Age: Maximum 30 years old.
- Gender: All genders are welcome.
- Experience: No prior experience required; however, any background in retail, hospitality, or call‑center environments is a plus.
- Work Schedule: Fixed shift system, typically 08:00 – 17:00 with a rotating weekly day off (one week off per month).
- Personal mobile phone with reliable connectivity for handling customer communications.
- Key Skills: Business etiquette, adherence to procedures, strong customer‑needs focus, commitment to customer satisfaction, data confidentiality, basic sales analysis, and store security awareness.
- Soft Skills: Excellent verbal and written communication, active listening, problem‑solving, patience, teamwork, and a positive attitude.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage after the probation period.
- Paid annual leave and one full week off each month.
- Opportunities for professional development, including on‑the‑job training and certification courses.
- Employee discount on company products and services.
- Friendly, inclusive work environment that values diversity and teamwork.
- Transportation allowance or reimbursement for commuting expenses.
About Company
Our company is a leading player in the retail and service sector, known for delivering high‑quality products and exceptional customer experiences across multiple channels. With a strong commitment to innovation and community engagement, we continuously invest in our people, technology, and processes to stay ahead in a competitive market. Joining our team means becoming part of a forward‑thinking organization that values integrity, continuous improvement, and the growth of every employee.
Interested in this position?
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