Introduction
We are seeking an enthusiastic and customer‑focused Waiter & Guest Greeter to join our dynamic hospitality team. This role is perfect for individuals who thrive in fast‑paced environments, enjoy interacting with guests, and take pride in delivering exceptional service. As the first point of contact for our patrons, you will set the tone for a memorable dining experience, ensuring every guest feels welcomed, valued, and well‑cared for from the moment they walk through the door.
Responsibilities
- Warmly greet guests upon arrival, escort them to their tables, and present menus with a friendly demeanor.
- Take accurate food and beverage orders, answer menu questions, and recommend specials or pairings based on guest preferences.
- Serve meals and drinks promptly, adhering to portion standards and presentation guidelines.
- Monitor tables throughout the service, refill beverages, clear used dishes, and anticipate guest needs before they are voiced.
- Maintain a clean and organized dining area, including setting tables, polishing silverware, and ensuring all service stations are stocked.
- Handle guest inquiries, resolve minor complaints, and escalate more complex issues to the floor manager while preserving a calm and professional tone.
- Process payments accurately, issue receipts, and thank guests sincerely as they depart.
- Collaborate closely with kitchen staff, bartenders, and fellow servers to ensure seamless coordination of orders and timely delivery.
- Uphold health, safety, and hygiene standards in accordance with local regulations and company policies.
- Participate in pre‑service briefings, post‑service debriefs, and periodic training sessions to continuously improve service quality.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Female candidates only, as per the specific operational needs of the venue.
- Strong personal integrity, honesty, and a diligent work ethic.
- Excellent communication skills, with an emphasis on courteous and clear guest interaction.
- High motivation and the ability to work with dedication during busy periods.
- Basic proficiency in food and beverage service techniques; prior experience is a plus but not mandatory.
- Ability to stand for extended periods, lift trays, and navigate a bustling dining floor.
- Flexibility to work Monday through Saturday, from 08:00 to 17:00, including occasional holidays as required.
- Team‑player attitude with a willingness to support colleagues and contribute to a positive work environment.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Opportunities for career advancement within a growing hospitality group.
- Comprehensive training program covering service standards, food safety, and customer relationship management.
- Employee meal discounts and occasional free meals during shifts.
- Health and safety insurance coverage in line with local labor regulations.
- Friendly and inclusive workplace culture that values respect, diversity, and continuous improvement.
- Paid leave and statutory holidays in accordance with national labor laws.
About Company
Our company operates a network of contemporary restaurants and cafés across the region, renowned for blending modern culinary concepts with warm, welcoming hospitality. We prioritize guest satisfaction, culinary excellence, and a supportive environment for our staff. By joining our team, you become part of a brand that values innovation, community engagement, and the professional growth of every employee. We believe that great service starts with great people, and we invest in training, mentorship, and recognition programs to help you thrive both personally and professionally.
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