Introduction
We are seeking a motivated Administrator Professional to join our dynamic operations team. This full‑time position is based in a fast‑moving environment where you will be the primary point of contact for our customers, manage daily transaction records, and support field teams with timely information. The ideal candidate is a detail‑oriented, proactive individual who thrives on multitasking and delivering excellent service through both written and verbal communication.
Responsibilities
- Handle inbound and outbound customer inquiries via chat, phone, and email, ensuring prompt and courteous resolutions.
- Maintain an accurate schedule of all transactions, including bookings, deliveries, and follow‑up activities, using our internal management system.
- Update the availability of the fleet on social media stories and internal dashboards, providing real‑time visibility for sales and operations teams.
- Coordinate daily with the field team to align on schedules, address logistical challenges, and relay customer feedback.
- Implement customer retention strategies by tracking satisfaction metrics, following up on service issues, and proposing improvement initiatives.
- Prepare regular reports on transaction volumes, fleet utilization, and customer interaction statistics for senior management review.
- Assist in onboarding new clients by guiding them through the service process and ensuring all required documentation is completed.
- Support the administrative side of procurement and invoicing, ensuring all financial records are accurate and filed according to company policy.
Requirements
- Minimum education: Diploma (D3) or Bachelor’s degree (D4) in Business Administration, Management, or a related field.
- Female candidates only, in accordance with the specific needs of this role.
- Strong communication skills in Bahasa Indonesia, both written and spoken; proficiency in English is a plus.
- Excellent organizational abilities with a keen eye for detail and a commitment to maintaining accurate records.
- Proficiency in using office productivity tools (Microsoft Office, Google Workspace) and familiarity with CRM or ERP systems.
- Ability to work independently as well as collaboratively within a team, demonstrating flexibility in a Monday‑Saturday schedule.
- Prior experience in customer service, administration, or logistics is advantageous but not mandatory.
- High level of reliability, punctuality, and a professional demeanor when interacting with clients and internal stakeholders.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage for the employee.
- Paid annual leave and public holidays in accordance with Indonesian labor law.
- Professional development opportunities, including training workshops and certifications.
- Friendly and supportive work environment with a focus on teamwork and continuous improvement.
- Access to company‑wide events and employee wellness programs.
- Convenient office location with easy access to public transportation.
About Company
Our company is a leading provider of transportation and logistics solutions, serving a diverse portfolio of corporate and individual clients across the region. With a strong commitment to reliability, safety, and customer satisfaction, we continuously invest in technology and talent to stay ahead of industry trends. Our culture emphasizes integrity, collaboration, and innovation, offering employees the chance to grow their careers while contributing to the success of a forward‑thinking organization.
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