Introduction
We are seeking enthusiastic and customer‑focused individuals to join our retail team as Sales and Customer Service Staff. This role is ideal for recent graduates or anyone looking to start a career in a dynamic store environment where teamwork, creativity, and a passion for service are highly valued. You will be the front‑line ambassador of our brand, ensuring every shopper enjoys a welcoming and efficient experience.
Responsibilities
- Greet customers warmly, provide product information, and guide them through purchase decisions.
- Maintain an organized and visually appealing sales floor, including restocking shelves, arranging displays, and ensuring promotional materials are up‑to‑date.
- Process transactions accurately using our point‑of‑sale (POS) system, handle cash, credit, and digital payments, and issue receipts.
- Address customer inquiries, resolve complaints, and follow up on service requests to ensure complete satisfaction.
- Collaborate with fellow team members to achieve daily sales targets and contribute to overall store performance.
- Participate in regular inventory counts, report discrepancies, and assist with stock ordering when needed.
- Adhere to store policies regarding opening and closing procedures, safety protocols, and loss‑prevention measures.
- Engage in ongoing product training and attend periodic workshops to stay informed about new arrivals and seasonal promotions.
- Support special events, sales campaigns, and holiday promotions by working flexible shifts, including weekends and public holidays.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: 17 years or older.
- Open to both male and female applicants.
- Willingness to work in rotating shifts and on public holidays as store demand dictates.
- Strong creative thinking and high initiative to suggest improvements in sales techniques and customer interactions.
- Excellent teamwork skills; ability to collaborate smoothly with colleagues and supervisors.
- Friendly, courteous demeanor with a genuine smile; ability to make customers feel valued.
- Effective communication skills, both verbal and written, to convey product benefits clearly.
- Disciplined, honest, and a strong work ethic, with a commitment to punctuality and reliability.
- Basic familiarity with store management systems or a willingness to learn quickly.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Opportunities for career advancement into supervisory or managerial positions.
- Comprehensive on‑the‑job training covering product knowledge, sales techniques, and customer service excellence.
- Health and wellness benefits, including employee medical insurance after a probationary period.
- Employee discount on store merchandise.
- Paid leave entitlement after six months of continuous service.
- Supportive work environment that encourages personal growth and skill development.
About Company
Our company is a leading retail chain known for delivering high‑quality products and exceptional customer experiences across multiple locations. With a strong focus on community engagement and sustainable practices, we invest in our people to ensure they have the tools, training, and motivation needed to succeed. Join us and become part of a forward‑thinking organization that values innovation, integrity, and the satisfaction of both customers and employees.
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