Introduction
The Steward Layanan Penumpang is a key member of our hospitality team, responsible for delivering outstanding passenger and guest experiences in a dynamic hotel or resort environment. This role combines frontline service, meticulous attention to detail, and the ability to operate smoothly across multiple shifts. Ideal candidates are enthusiastic, communicative, and committed to maintaining the highest standards of hospitality while supporting the overall operations of the property.
Responsibilities
- Greet and assist passengers and guests with a warm, courteous demeanor, ensuring their needs are met promptly.
- Coordinate with front‑desk, housekeeping, and food‑beverage teams to streamline service flow and resolve any guest inquiries or issues.
- Maintain cleanliness and organization of service areas, including lounges, waiting areas, and transportation facilities.
- Prepare and serve beverages and light refreshments in accordance with the hotel’s quality standards.
- Monitor inventory of service supplies, report shortages, and assist in restocking as needed.
- Handle guest complaints with professionalism, applying problem‑solving skills to achieve satisfactory resolutions.
- Execute shift handovers accurately, documenting any incidents, special requests, or operational challenges.
- Adhere to health, safety, and security protocols, ensuring a safe environment for both guests and staff.
- Participate in regular training sessions to stay current on service standards, cultural sensitivities, and emergency procedures.
- Support supervisory staff in special projects, event setups, and peak‑season operations.
Requirements
- Minimum education: D3/D4 (Associate degree) or equivalent; SMA/SMK acceptable with relevant experience.
- Age: Up to 45 years, with flexibility to meet the specific needs of the position.
- Gender: Open to all genders.
- Professional experience: 1–5 years in hotel, resort, or related hospitality settings.
- Excellent interpersonal and communication skills; ability to convey information clearly to guests and team members.
- Strong service orientation with a proven track record of delivering high‑quality guest experiences.
- Highly detail‑oriented, disciplined, and capable of working both independently and as part of a team.
- Physically and mentally fit, able to handle the demands of shift work and occasional overtime.
- Willingness to work flexible schedules, including weekends, holidays, and night shifts as required by hotel operations.
- Demonstrated coordination and problem‑solving abilities; managerial or supervisory experience is a plus.
- Proficiency in basic food and beverage service skills, with an emphasis on hygiene and safety standards.
Benefits
- Competitive salary package with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid vacation, sick leave, and public holidays in accordance with local labor regulations.
- Opportunities for career advancement through continuous training and development programs.
- Employee discount on hotel accommodations, dining, and spa services.
- Transportation allowance or shuttle service for shift employees.
- Supportive work environment that values teamwork, diversity, and employee well‑being.
About Company
Our company is a leading hospitality brand known for its commitment to excellence, cultural richness, and innovative guest services. Operating a portfolio of upscale hotels and resorts across the region, we pride ourselves on creating memorable experiences for travelers from around the world. We invest heavily in staff development, technology, and sustainable practices, ensuring that every team member has the tools and support needed to thrive. Join us to be part of a vibrant community where your contributions directly enhance guest satisfaction and drive the future of hospitality.
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