Introduction
BNI Life Insurance, a leading provider of life and health protection solutions in Indonesia, is seeking a dynamic and motivated Officer Tele Sales to join our thriving team in Jakarta. This role is ideal for individuals who are passionate about financial wellbeing, enjoy building relationships over the phone, and are eager to contribute to the growth of a reputable insurance brand. The successful candidate will work from our modern office at Smesco Indonesia, SME Tower, located in the heart of Jakarta’s business district.
Responsibilities
- Conduct outbound telephone calls to existing and prospective BNI Bank customers to introduce and promote BNI Life insurance products.
- Explain policy features, benefits, and eligibility criteria clearly, addressing customer questions and concerns with professionalism.
- Identify customer needs through active listening and analytical questioning, then tailor product recommendations accordingly.
- Maintain accurate records of all interactions in the CRM system, ensuring data integrity and compliance with regulatory standards.
- Achieve monthly sales targets and contribute to the overall revenue goals of the tele‑sales department.
- Collaborate with the underwriting and claims teams to provide seamless service and resolve any policy‑related issues.
- Participate in regular training sessions, role‑plays, and performance reviews to continuously improve sales techniques and product knowledge.
- Stay updated on market trends, competitor offerings, and changes in insurance regulations to provide informed advice to customers.
- Support promotional campaigns and special initiatives, including cross‑selling of complementary financial products.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 1 year of experience in tele‑sales, call centre, or related customer‑facing roles, preferably within the financial or insurance sector.
- Strong communication skills in Bahasa Indonesia; English proficiency is a plus.
- Excellent analytical ability to assess customer profiles and match them with appropriate insurance solutions.
- Self‑motivated, goal‑oriented, and able to work independently while maintaining a collaborative team spirit.
- Proficient with basic computer applications and CRM software; quick learner of new technology platforms.
- All genders are welcome to apply; diversity and inclusion are core values of BNI Life.
Benefits
- Competitive base allowance paid monthly.
- Unlimited performance‑based commission structure, offering high earning potential.
- Clear career progression pathways with opportunities for promotion into senior sales, team‑lead, or managerial positions.
- Occasional overseas travel for training, conferences, or incentive trips.
- Continuous professional development through certified training programs provided by BNI Life Insurance.
- Comprehensive health and wellness benefits, including medical coverage and employee assistance programs.
- Modern office environment with air‑conditioned workspaces, cafeteria, and easy access to public transportation.
- Flexible work schedule: Monday‑Friday, 08:00‑17:00, with paid holidays in accordance with Indonesian labor law.
About Company
BNI Life Insurance is a subsidiary of PT Bank Negara Indonesia (Persero) Tbk, one of the largest state‑owned banks in the country. Established to provide reliable life and health protection, BNI Life combines the financial strength of its parent bank with innovative product design, digital tools, and a customer‑centric approach. With a network that spans over 300 branches nationwide and a strong digital platform, BNI Life serves millions of Indonesians, helping them secure their families’ futures.
Our culture emphasizes integrity, continuous learning, and a commitment to social responsibility. Employees are encouraged to think entrepreneurially, act responsibly, and deliver exceptional service that aligns with the broader mission of financial inclusion across Indonesia.
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