Introduction
We are seeking enthusiastic and customer‑focused individuals to join our front‑of‑house team as Waiter / Waitress. This role is pivotal in delivering an exceptional dining experience, ensuring every guest feels welcomed, well‑served, and eager to return. Ideal candidates will have a minimum high school education, be under 30 years of age, and possess at least one year of relevant service experience. Whether you are starting your hospitality career or looking to deepen your expertise, this position offers a dynamic environment where professionalism, teamwork, and a passion for food service are celebrated.
Responsibilities
- Master the restaurant’s menu, ingredients, and preparation methods to confidently answer guest questions and recommend complementary dishes, driving upselling opportunities.
- Deliver prompt, courteous, and accurate service in line with established Standard Operating Procedures (SOPs) to maintain smooth daily operations.
- Operate the POS (Point‑of‑Sale) system efficiently, processing orders, handling payments, and ensuring transaction accuracy.
- Adhere to the restaurant’s grooming standards, including uniform cleanliness, personal hygiene, and professional appearance.
- Maintain a spotless work area by regularly cleaning tables, chairs, floors, and service stations, and by following health and safety protocols.
- Inspect and care for all service equipment—trays, cutlery, glassware, and POS devices—to ensure they are in good working condition and ready for use.
- Collaborate closely with kitchen staff, bar staff, and fellow servers to coordinate timing, resolve issues, and exceed guest expectations.
- Participate in shift handovers, reporting any operational concerns, inventory shortages, or guest feedback to management.
- Support special events, promotions, and private functions by adapting service flow and offering personalized attention to larger groups.
Requirements
- Education: Minimum SMA/SMK or equivalent.
- Age: 30 years or younger.
- Gender: All genders welcome.
- Experience: At least 1 year in a restaurant or hospitality setting; prior front‑of‑house experience is a strong advantage.
- Physical fitness: Able to stand for extended periods, lift moderate weights, and work in a fast‑paced environment.
- Interpersonal skills: Friendly, energetic, honest, and capable of building rapport with guests and teammates.
- Team orientation: Willingness to collaborate, assist colleagues, and contribute to a positive work atmosphere.
- Flexibility: Availability to work rotating shifts, including weekends and holidays, from 08:00 to 17:00.
- Professional appearance: Proportional height and weight, polished grooming, and adherence to uniform guidelines.
- Technical aptitude: Basic familiarity with POS systems and the ability to learn new software quickly.
Benefits
- Competitive hourly wage with performance‑based bonuses for upselling and guest satisfaction.
- Meal allowance or complimentary meals during shifts.
- Opportunities for career advancement into supervisory or management roles.
- Comprehensive training program covering food safety, service etiquette, and POS operations.
- Health and wellness support, including medical insurance options.
- Paid time off and statutory holidays in accordance with local labor laws.
- Employee discount on food and beverage items across all our outlets.
- Friendly, inclusive work culture that encourages teamwork and continuous learning.
About Company
Our restaurant is part of a well‑established hospitality group renowned for delivering high‑quality cuisine and memorable guest experiences across multiple locations. With a commitment to culinary excellence, sustainable sourcing, and innovative service, we have built a loyal customer base and earned recognition in the local dining scene. Our team values integrity, creativity, and a collaborative spirit, fostering an environment where every employee can thrive and contribute to our collective success. Join us and become part of a brand that celebrates both tradition and modern hospitality trends.
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