Introduction
We are seeking a dynamic Koordinator Service Pelanggan to join our fast‑growing Food & Beverage (F&B) team. This pivotal role serves as the frontline liaison between our guests and the operational staff, ensuring that every interaction reflects our commitment to hospitality excellence. The ideal candidate thrives in a high‑energy environment, possesses a genuine passion for service, and can seamlessly balance multitasking with a warm, professional demeanor.
Responsibilities
- Coordinate daily customer service activities across multiple dining outlets, ensuring smooth operations during peak hours.
- Supervise and mentor front‑line staff, providing coaching on service standards, upselling techniques, and conflict resolution.
- Monitor guest feedback, respond promptly to concerns, and implement corrective actions to enhance satisfaction.
- Maintain accurate service logs, shift schedules, and attendance records, guaranteeing optimal staffing levels.
- Collaborate with kitchen, bar, and housekeeping teams to synchronize service flow and minimize wait times.
- Conduct regular walkthroughs of service areas to uphold cleanliness, safety, and presentation standards.
- Prepare and present daily performance reports to management, highlighting key metrics such as table turnover, average spend, and service speed.
- Assist in the planning and execution of special events, promotions, and seasonal menus, ensuring seamless guest experiences.
- Enforce compliance with health, safety, and hygiene regulations, conducting spot checks and corrective training as needed.
- Act as a brand ambassador, embodying the company’s values of friendliness, honesty, discipline, and initiative.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Experience: Prior experience in the F&B sector is preferred, though enthusiastic newcomers are welcome.
- Personal Traits: Friendly, honest, disciplined, and highly initiative‑driven.
- Physical Fitness: Good health and stamina to stand or walk for extended periods.
- Skills: Excellent communication, strong teamwork abilities, and the capacity to perform under pressure.
- Flexibility: Willingness to work rotating shifts, weekends, and national holidays.
- Gender: Open to all genders.
- Additional Competencies: Knowledge of food and beverage service techniques, basic cash handling, and familiarity with point‑of‑sale (POS) systems.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Meal and uniform allowances to support daily duties.
- Comprehensive health insurance covering medical, dental, and vision care.
- Opportunities for continuous professional development, including certified hospitality training.
- Paid annual leave, sick leave, and additional days off for national holidays.
- Employee discount programs across all company outlets.
- Positive, inclusive work culture that encourages career progression.
About Company
Our company is a leading player in Indonesia’s hospitality landscape, operating a network of popular cafés, restaurants, and banquet venues across the archipelago. With a strong emphasis on quality, innovation, and community engagement, we have built a reputation for delivering memorable dining experiences that blend local flavors with contemporary service standards. Joining our team means becoming part of a vibrant organization that values its people, invests in technology, and continuously raises the bar for culinary excellence.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now