Introduction
We are seeking a motivated Customer Service Representative – Client Support to join our dynamic team. This front‑line position is pivotal in delivering an exceptional experience to our customers across multiple digital channels, including WhatsApp, Instagram, and various marketplace platforms. The ideal candidate will be friendly, quick‑thinking, and able to handle a high volume of inquiries while maintaining a professional and courteous demeanor. If you thrive in a fast‑paced environment, enjoy problem‑solving, and are eager to grow within a supportive organization, we invite you to apply.
Responsibilities
- Respond promptly and courteously to customer chats on WhatsApp, Instagram, and marketplace messages, ensuring a fast response time.
- Educate prospects about our rental services, guide them through product features, and assist in completing bookings.
- Follow up on pending orders, track delivery status, and proactively address any issues that arise.
- Handle complaints and escalations with empathy, seeking timely resolutions and documenting outcomes for continuous improvement.
- Accurately input order details into the internal system, maintaining data integrity and up‑to‑date records.
- Inspect rented equipment before dispatch and after return, reporting any damages or maintenance needs.
- Coordinate with the operations team to ensure smooth logistics, including scheduling deliveries and pickups.
- Collaborate with sales and marketing to relay customer feedback and suggest service enhancements.
- Participate in shift rotations, covering both daytime and evening schedules as required.
Requirements
- Minimum education: High school diploma (SMA/SMK) or equivalent.
- Age: Up to 30 years old.
- Gender: Female (single, not currently enrolled in university).
- Strong written communication skills in Indonesian; ability to convey information clearly and patiently.
- Excellent typing speed and attention to detail when entering data.
- Demonstrated ability to multitask and prioritize in a high‑volume environment.
- Fast response mindset and a proactive approach to problem solving.
- Previous experience in customer service or administrative roles is a plus, but not mandatory.
- Willingness to work shift schedules, with one day off per week (alternating Saturdays or Sundays).
- Basic computer literacy, familiarity with chat platforms, and comfort using CRM tools.
Benefits
- Competitive base salary with performance‑based bonuses.
- Clear bonus structure tied to individual and team KPIs.
- Opportunities for professional development and career advancement.
- Flexible shift system to accommodate work‑life balance.
- Comprehensive training on product knowledge, communication techniques, and conflict resolution.
- Friendly and collaborative workplace culture that values teamwork and innovation.
About Company
Our company is a leading provider of rental solutions for a wide range of equipment, serving both individual consumers and corporate clients. With a strong focus on customer satisfaction and operational excellence, we continuously invest in technology and talent to stay ahead in a competitive market. Our mission is to make equipment rental simple, reliable, and accessible, empowering customers to achieve their goals without the burden of ownership. Join us and become part of a forward‑thinking organization that values each employee’s contribution to our shared success.
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