Introduction
Mie Gacoan, a fast‑growing Indonesian noodle and casual‑dining brand, is opening a brand‑new outlet in Cibinong. We are looking for a dynamic Floor Leader (Pemimpin Lantai) who will drive day‑to‑day restaurant operations, motivate a diverse crew, and ensure that every guest experiences the signature taste and service quality of our brand. This is a full‑time, managerial‑track position that offers hands‑on training, rapid career progression, and the chance to shape the culture of a flagship location.
Responsibilities
- Supervise and perform duties across all service stations—including cashier, server, kitchen, production, and barista—to maintain flexibility and lead by example.
- Oversee the entire restaurant operation, from opening to closing, ensuring compliance with SOPs, health‑and‑safety standards, and brand guidelines.
- Conduct daily stock opname, manage inventory control, and coordinate with vendors to guarantee product freshness and cost efficiency.
- Develop and execute staff schedules, handle shift rotations, and monitor attendance to optimize labor costs while meeting peak‑hour demand.
- Lead onboarding, training, and continuous development programs for new hires, fostering a culture of teamwork, accountability, and service excellence.
- Monitor crew performance, provide constructive feedback, and implement corrective actions to achieve key performance indicators (KPIs) such as table turnover, order accuracy, and customer satisfaction scores.
- Act as the primary point of contact for customer complaints, turning issues into opportunities for improvement and reinforcing brand loyalty.
- Collaborate with the regional manager on marketing initiatives, promotional events, and local community outreach to drive foot traffic.
- Maintain cleanliness and safety standards throughout the restaurant, conducting regular audits and ensuring all equipment is operational.
- Prepare operational reports, including sales analysis, waste tracking, and labor productivity, for senior management review.
Requirements
- Minimum education: D3 or S1 in any field; a degree in Hospitality, Business Management, or related studies is a plus.
- Age not exceeding 30 years; height requirement – male ≥ 165 cm, female ≥ 160 cm.
- At least 1 year of experience in the Food & Beverage industry, preferably in a supervisory or floor‑lead role.
- Strong analytical skills, inventory control expertise, and a solid understanding of food safety regulations.
- Excellent communication and presentation abilities; able to convey SOPs and brand standards clearly to a multicultural team.
- Demonstrated leadership, conflict‑resolution, and team‑coordination capabilities.
- Physical fitness to stand for long periods and handle occasional heavy lifting (e.g., stock boxes).
- Clean medical history with no chronic illnesses that could affect job performance.
- Willingness to work rotating shifts, including weekends and holidays, and to undergo a 3‑6 month intensive training program.
- Passion for the F&B sector and a desire to build a long‑term career in store‑level management.
Benefits
- Competitive base salary with performance‑based bonuses tied to sales and service metrics.
- Comprehensive health insurance covering medical, dental, and vision care.
- Meal allowance and employee discount on all menu items.
- Paid annual leave, sick leave, and additional days off for religious holidays.
- Opportunities for career advancement within the Mie Gacoan network, including fast‑track promotion to Area Manager.
- Professional development workshops on leadership, culinary trends, and customer experience.
- Uniform and equipment provided at no cost.
- Transportation reimbursement for commuting to the Cibinong outlet.
About Company
Mie Gacoan was founded in 2015 and has quickly become a household name for its signature spicy noodle bowls, innovative menu variations, and vibrant dining atmosphere. With over 50 outlets across Indonesia, the brand prides itself on delivering high‑quality, affordable meals while fostering a fun, inclusive workplace culture. Our mission is to combine traditional Indonesian flavors with modern service concepts, creating memorable experiences for both guests and employees. Joining Mie Gacoan means becoming part of a forward‑thinking team that values creativity, operational excellence, and community engagement.
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