Introduction
We are seeking a motivated and customer‑focused individual to join our dynamic team in Jakarta Timur as a Customer Service Representative. This entry‑level position is ideal for recent graduates who are eager to launch a career in service excellence and who thrive in a fast‑paced, collaborative environment. The successful candidate will serve as the first point of contact for our customers, ensuring that every interaction reflects our commitment to quality, reliability, and professionalism.
Responsibilities
- Greet customers warmly in person, via telephone, and through digital channels, providing accurate information about products and services.
- Respond promptly to inquiries, resolve complaints, and follow up to guarantee customer satisfaction.
- Maintain up‑to‑date knowledge of company offerings, promotions, and policy changes to deliver consistent, reliable support.
- Document all customer interactions in the CRM system, ensuring data integrity and confidentiality.
- Collaborate closely with sales, logistics, and technical teams to coordinate solutions and expedite issue resolution.
- Operate standard office software, including Windows operating systems, Microsoft Excel, and email platforms, to generate reports and track performance metrics.
- Participate in regular training sessions and team meetings to continuously improve service skills and product knowledge.
- Uphold company standards for appearance, punctuality, and professional conduct at all times.
- Assist in the preparation of daily activity reports, highlighting trends, recurring issues, and opportunities for process improvement.
Requirements
- Male candidates only (as specified by the client).
- Minimum education: SMA/SMK or equivalent.
- Maximum age: 25 years.
- Fresh graduates are welcome; prior customer‑service experience is a plus.
- Clear vision – candidates must not wear glasses during work hours.
- Strong teamwork orientation with the ability to collaborate across departments.
- Professional appearance, honesty, discipline, and a high sense of responsibility.
- Basic computer proficiency, especially with Windows operating system and Microsoft Excel.
- Excellent communication skills in Bahasa Indonesia; English proficiency is an advantage.
- Customer‑service mindset with a genuine desire to help and solve problems.
Benefits
- Competitive entry‑level salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid leave: 12 days annual leave plus national holidays.
- Professional development programs, including on‑the‑job training and external workshops.
- Opportunities for career advancement into supervisory or specialist roles.
- Employee transportation allowance for the Jakarta Timur area.
- Team‑building activities and quarterly recognition events.
- Friendly and inclusive workplace culture that values punctuality, integrity, and continuous improvement.
About Company
Our client is a rapidly growing consumer‑service organization operating in the heart of Jakarta Timur. With a focus on delivering high‑quality products and exceptional after‑sales support, the company has built a reputation for reliability and innovation in the Indonesian market. The organization invests heavily in its people, offering robust training programs and clear pathways for advancement. As part of a forward‑thinking team, you will contribute to a culture that places the customer at the center of every decision, while also fostering a supportive environment for personal and professional growth.
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